Talent.com
Newprint
Customer Service Representative (Full Time, On-Site)Newprint • Ottawa, Ontario, Canada
Customer Service Representative (Full Time, On-Site)

Customer Service Representative (Full Time, On-Site)

Newprint • Ottawa, Ontario, Canada
30+ days ago
Salary
CA$25.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

Job Brief:

We are looking for a customer-oriented service representative.


What does a Customer Service Representative do?

  • A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
  • The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve the problem.
  • The target is to ensure excellent service standards and maintain high customer satisfaction.


Responsibilities:

  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

Requirements:

  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and the ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritise, and manage time effectively.
  • High school degree.


    Create a job alert for this search

    Customer Service Representative (Full Time, On-Site) • Ottawa, Ontario, Canada

    Similar jobs

    Full-Time Sales Associate in Ottawa

    AutoCanadaOttawa, ON, CA
    Full-time

    Launch your career as a Sales Associate with Hunt Club Nissan in Ottawa, ON.Utilize your adept communication skills and customer service background to enhance the vehicle purchasing experience for ... Show more

     • Promoted

    Revenue Operations Lead (SaaS) — Flexible Hours

    DistillerSROttawa, ON, CA
    Full-time

    A leading B2B SaaS company in Ottawa seeks an experienced Revenue Operations Manager to optimize its go‑to‑market technology stack.This role involves managing the Salesforce instance, analyzing key... Show more

     • Promoted

    Full-Time Remote Customer Support at Avee

    AVEEOttawa, ON, CA
    Remote
    Full-time

    Join Avee Health as a Full-Time Remote Customer Support Specialist, supporting patients nationwide with professionalism and care.Contribute to enhancing the patient experience through dedicated ass... Show more

     • Promoted

    Full-Time Preventative Maintenance Technician

    Toromont CatOttawa, ON, CA
    Full-time

    Take on the role of Preventative Maintenance Technician with Toromont Cat, specializing in superior service at customer sites.Enjoy a full-time position with competitive pay and varied shift option... Show more

     • Promoted

    Serve Up Smiles as a Full-Time Restaurant Team Member

    Tim HortonsOttawa, ON, CA
    Full-time

    Be the face of a delightful dining experience as a full-time restaurant team member.Your role will involve creating memorable moments for guests, starting with a warm welcome.In this engaging posit... Show more

     • Promoted

    Data Center Technician - On-Site, Ottawa (Contract)

    Reboot MonkeyOttawa, ON, CA
    Full-time

    A technology services provider is seeking an experienced Data Center Technician for a freelance position in Ottawa, Canada.This on-site role involves supporting critical infrastructure at data cent... Show more

     • Promoted

    Customer Success Representative | Betty CA

    BettyOttawa, ON, CA
    Full-time +1

    Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming.Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as... Show more

     • Promoted

    Measure Technician: On-Site Measurements & Customer Success

    Blinds To Go Inc.Ottawa, ON, CA
    Full-time

    A home improvement company in Ottawa seeks a Measure Technician to provide on-site measurements and ensure a high level of customer service.The role requires strong communication skills in English ... Show more

     • Promoted

    Customer Service Representative (Full Time, On-Site)

    NewprintOttawa, ON, CA
    Full-time

    We are looking for a customer-oriented service representative.What does a Customer Service Representative do?.A customer service representative, or CSR, will act as a liaison, provide product/servi... Show more

     • Promoted

    Bakery Team Lead - Customer Service & Ops Coach

    Farm Boy Inc.Ottawa, ON, CA
    Full-time

    A grocery retailer seeks a dedicated Team Member in Ottawa to support outstanding customer service and operational excellence.The ideal candidate will mentor team members, maintain department organ... Show more

     • Promoted

    Portable Storage Delivery & Customer Service (Local)

    U-HaulOttawa, ON, CA
    Full-time

    Full Time Position, Delivery Driver & Customer Service, Home Daily.Ontario AZ License is required or willingness to obtain.Starting pay before training $20/hr, after training $25/hr.Have you ever w... Show more

     • Promoted

    Ottawa Automotive Service Advisor Role

    Canadian Tire - Ottawa, ONOttawa, ON, CA
    Full-time

    Become a key player at Canadian Tire in Ottawa, ON as an Automotive Service Advisor, focusing on exceptional service and customer satisfaction.This role requires excellent communication and automot... Show more

     • Promoted

    Renewals Representative

    FortinetOttawa, ON, CA
    Full-time

    In this position, you will be supporting all operational functions of the full Renewal Sales cycle.This includes interfacing, guiding, educating, supporting, and transacting with Customers, Field S... Show more

     • Promoted

    Pharmacy Technician - Full Time

    Metro Inc.Ottawa, ON, CA
    Full-time +1

    Position Title: Pharmacy Technician - Full Time.Location: 4510 Innes Rd, Ottawa, ON.Shift: Days, Evenings & Weekends.Exciting Opportunity at Metro for Pharmacy Technicians!.Step into a pivotal role... Show more

     • Promoted

    Remote Call Center Representative

    MCIOttawa, ON, CA
    Remote
    Full-time +1

    Remote Call Center Representative.Remote Call Center Representative.Get AI-powered advice on this job and more exclusive features.MCI is a leading Business Process Outsourcing (BPO) company that sp... Show more

     • Promoted

    On-Site Warehouse Associate — Ottawa

    Insight GlobalOttawa, ON, CA
    Full-time

    A recruitment agency in Ontario is seeking a Warehouse Associate for a full-time position in Ottawa.The ideal candidate will be responsible for receiving products, filling customer orders, and ensu... Show more

     • Promoted

    On-Site Platform Engineer at Q-Block Computing

    Q BlockOttawa, ON, CA
    Full-time

    Exciting opportunity for a Platform and Infrastructure Engineer to join Q-Block Computing in Ottawa.Build and maintain sophisticated quantum systems infrastructure in a full-time, on-site position.... Show more

     • Promoted

    Complete Online Surveys For Cash (Up to $25/per)

    Earn HausCantley, QC, CA
    Full-time +1

    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

     • Promoted

    Senior On-Site Construction Superintendent

    IDL ProjectsOttawa, ON, CA
    Full-time

    A rapidly expanding construction company in Prince George is seeking a dedicated Superintendent for Building Construction.The role demands comprehensive knowledge in building projects, ensuring tim... Show more

     • Promoted

    Remote Appliance Service Technician – Customer-Focused

    Miele AGOttawa, ON, CA
    Remote
    Full-time

    Une entreprise de technologie recherche un Technicien de Service à Montréal.Vous serez responsable d'interagir positivement avec les clients et de résoudre les défis liés aux appareils.Le candidat ... Show more