North York, ON, CA, M6A 3A1
At Sephora Canada, were passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
As the Client Experience Manager at Sephora, you will oversee the success of our sales floor, or as we call it, our "Stage". This role focuses on coaching and development, driving your team to perform at their best while prioritizing the client experience. Leading a team of Stage Experience Leads and Beauty Advisors, you will directly influence store performance by training your team to effectively utilize Sephoras selling model and inspiring them to exceed company goals. The Client Experience Manager reports to the Store Director and collaborates with the Store Operations & Talent Manager and Beauty Services Manager.
What youll be doing as a Client Experience Manager at Sephora
Training & Development.Execute training for all new and existing Beauty Advisors. Facilitate orientation & our selling model training sessions whenever possible.
Passionate about Clients.Respond promptly to all client feedback, addressing issues and comments from Sephoras client feedback tool (Medallia), the service hotline, or direct client interactions. Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.
Event Management. Manage all in-store events with the Beauty Services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
Visual Merchandising. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
Vendor Management.Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach the team on their products. Provide feedback on brand training effectiveness when possible.
Wed love to hear from you if
You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
You are metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.
You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.
You might not meet every requirement listedand thats okay. If you bring relevant experience and a passion for what we do, we encourage you to
Stage Experience Manager, Stores • North York, ON, CA
Store Manager – L'Occitane (Full‑time).Responsibilities: As a Store Manager at L'Occitane, you will serve as the host, curating a unique and immersive experience for guests.You will lead a vibrant ... Show more
Coach is a global fashion house founded in New York in 1941.Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful thin... Show more
Une entreprise innovante recherche un leader passionné pour diriger une équipe dynamique dédiée à l'expérience client.Dans ce rôle, vous serez responsable de la gestion des renouvellements, de l'en... Show more
Lead next-generation customer experiences in healthcare.Spearhead data-driven strategies and omnichannel solutions, collaborating with teams to elevate engagement for healthcare professionals and p... Show more
Chef d'équipe - Artiste de niveau / Lead Level Artist.Rejoignez-nous dans notre voyage et aidez-nous à collaborer à notre nouveau jeu : Blood Message.Le jeu se déroule dans la Chine historique et p... Show more
Manage client experience and in-store services for a beauty retailer's studio, focusing on team development and operational excellence.Requires 2-4 years of experience. Show more
Lead client experience and event support for a luxury goods company, managing staff performance and enhancing customer satisfaction. Show more
Manage in-store beauty and class experiences, focusing on client service and team training.Requires 2-4 years of relevant experience. Show more
Oversees client services and beauty advisor development in a retail environment. Show more
Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and ecle... Show more
Join L'Occitane as a Store Manager, where you'll create a sensory experience for guests through hands-on leadership and exceptional service.Your role is pivotal in establishing a memorable ambiance... Show more
Manages client experience and services in a Sephora store, overseeing beauty advisors, training, and operations, while ensuring high service standards. Show more
As part of the Fever Originals team, you will use data and insights to create one‑of‑a‑kind events and experiences that allow people to have unforgettable moments.As a Project Manager, you will hel... Show more
Une chaîne de détaillants de chaussures recherche un(e) gestionnaire de magasin à Toronto.Le candidat idéal aura 1 à 2 ans d'expérience en vente au détail et d'excellentes compétences en service à ... Show more
Karl Fraser Road, Toronto, ON M3C 3R6, Canada (CA).This position is for an existing, open vacancy.The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments withi... Show more
Manage client experience and services for a beauty studio, focusing on team development and operational excellence.Requires 2-4 years of experience. Show more
Manages client experience, services, classes, and events in a Sephora store, focusing on team development, innovation, and visual merchandising. Show more
Manage sales floor departments for a cosmetics retailer, focusing on sales, team coaching, and client service. Show more
Lead client experience efforts for a luxury goods company, guiding staff and managing team performance for store events and operations. Show more
A leading global fashion retailer in Toronto is seeking a Department Manager.You will lead a diverse team, ensure optimal customer experiences, and cultivate an inclusive work culture.Your responsi... Show more
