Key Activities
Under the direction of the Senior Box Office Coordinator, the Box Office Agent engages with and nurtures relationships with our customers in order to develop long-term loyalty. By handling patron inquiries, helping customers find just the right tickets or subscription package, by proactively offering information and items to enhance the customers’ experience, by consistently and accurately recording and using key customer data and by striving for first contact problem resolution, the Box Office Specialist provides gold-standard patron care. The Box Office Agent also helps with outreach efforts to connect further with our Patrons and performs other administrative activities associated with event promotions and ticket sales.
Skill Requirements
• Fluently bilingual in both official languages;
• High School diploma with a minimum of one year of related experience;
• Experience in customer service;
• Experience in dealing with various monetary transactions;
• Strong communication and interpersonal skills;
• Ability to work well under pressure and with a team;
• Ability to follow detailed instructions;
• Strong problem-solving skills, organizational ability and initiative;
• Familiarity and comfort with a computerized environment;
• Experience in ticket sales is an asset;
• Experience in Microsoft Teams is an asset;
• A past record of satisfactory attendance and punctuality is a requirement*.
*Regular attendance at work is an expectation of employment and an essential part of every job.
AGENT BOX, OFFICE • Ottawa Ontario, CA
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