Offline Support Representative

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?

If so, this role may be for you! The Offline Support Representative will be reporting to the Shared Services Manager, the qualified individual will be responsible for ensuring that the appropriate controls are in place to monitor compliance and eligibility while identifying and addressing any gaps in the process related to Special Discounting of Products and the company's Internal Business Internal lines.

Location: Toronto, ON
Duration: 12 months (Possibility of Extension)
Global opportunities for professional growth and development

Reporting to the Shared Services Manager, the qualified individual will be responsible for ensuring that the appropriate controls are in place to monitor compliance and eligibility while identifying and addressing any gaps in the process related to Special Discounting of Products and the Rogers Internal Business Internal lines.


Advantages
Long term contract
Possibility of Extension
Hybrid role
Opportunity to gain valuable experience in the telecommunication sector
Competitive pay rate


Responsibilities
· Responsible for conducting scheduled audits for employee eligibility and program compliance.

· Identify any areas of risk and provide recommendations.

· Responsible for timely processing of Special Discount applications and Internal Business lines

· Perform special projects as required

· Participate in program/product development as it relates to Special Discounts offerings

· Identify issues, analyze, problem solves and provides recommendations.

· General Risk management for policies and procedures.

· Provide recommendations to improve and optimize portfolio performance from a risk strategy and risk process perspective.

Qualifications
· Post-Secondary degree/diploma or equivalent certification in a business-related field is an asset.

· Strong communication skills both verbal and written.

· Strong time management skills, with the ability to manage multiple tasks and objectives

· Excellent analytical, problem solving, planning and organization skills.

· Data analysis skills an asset

· Highly proficient with Microsoft office applications - advanced Excel (knowledge of macros and pivot tables)

· Strong leadership, teamwork, and collaborative skills

· Self-starter, able to manage and prioritize multiple complex tasks with minimum supervision

· Proven results-oriented goals with a proactive style to implement new processes

· Experience in systems integration testing, evaluation, and implementation

· Desire to learn and succeed in a challenging fast-paced environment

· Highly proficient with V21, SGI and Maestro

Bilingual (English/French) is an asset

Summary
If you are interested in the Offline Support Representative role, please apply online today

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.