Server Assistant - Jump

/Job Description/g

Reporting to the Front of House Management Team the Server Assistants play a key support role in the guest experience by maintaining a clean, organized dining environment and assisting Servers in delivering seamless service. With strong attention to detail and a high level of floor awareness, they ensure all tables are properly set and that food and beverage service is executed to standard.

The day to day:

• Answer questions about food, beverages, wine and other restaurant functions and services when necessary
• Assist with food running, ensuring that plates arrive to the proper guest (no auctioning off)
• Monitor the cleanliness of section and ensure all materials and areas are clean and free from clutter
• Communicate with Servers and Hosts to maximize seating
• Practice a high level of floor awareness and clear/clean as required
• Ensure that condiments are pre-portioned and the fridges are stocked with milk, cream, butter etc.
• Monitor food quality and presentation standards
• Follow all food safety standards and systems
• Empty garbage, change linen bags and dispose of garbage and recycling
• Communicate to all Servers any comments or information provided by guests to ensure a positive, memorable experience
• Other duties as assigned or required

Qualifications

• Smart Serve Certification (required)
• Exceptional attention to detail and cleanliness standards
• Ability to remain calm and composed under pressure in a fast-paced environment
• Strong organizational and time management skills
• Capable of taking direction, prioritizing tasks, and working efficiently
• Clear and professional oral communication skills
• Solid knowledge of food and beverage offerings, with a willingness to learn
• Demonstrates a consistent sense of professional urgency and momentum in service delivery
• Flexible availability evenings, weekends, and holidays as needed.
• This position requires daytime and evenings availabilities
• Legally eligible to work in Canada