Service Technician

Service Technician

Location: Hamilton
Employment Status: Hourly Full-Time
Function: Customer Experience
Pay Range: ($28.20-42.30)
Target Bonus: 8.0%
Req ID: 29877

About

Lincoln Electric Company of Canada Limited continually seeks to be the undisputed world leader in the arc welding industry, as well as, manufacturing and supplying the finest quality welding and cutting products. The company takes pride in placing emphasis upon being the industry’s lowest cost producer and providing applications expertise and solutions to all customers. In addition, Lincoln Electric is committed to the development of new and innovative technologies with value added products and services that respond to customer needs.

Burlington Automation, a Lincoln Electric Company, designs and manufactures automatic cnc metal fabrication machinery, tube finishing equipment and material handling equipment. Fabricating machinery includes the PythonX structural steel fabrication system, CNC machining centers, CNC drill lines, beam lines, punch lines and angle lines.

Major Responsibilities

• Provide technical support for global customer base by telephone, email etc.
• Periodic Overnight, Weekend and/or Holiday ‘On Call’ support via 24/7 phone system
• Install aftermarket parts/products; test to ensure they are functioning to standard
• Educate customers on maintaining/following a preventative maintenance schedule
• Prepare quotes and sales orders for spare parts and consumables
• Complete detailed reports and service tickets documenting work that has been performed
• Communicate to customer all service-related work and proactive recommendations to increase up- time
• Build and maintain relationships with customers
• To facilitate training of new hires
• Prepare and maintain up to date documentation
• Develop processes and procedures to guide customers, training and customer service groups
• Conduct any general duties, specific projects and responsibilities as assigned or required by Operations Manager in a timely and professional manner.
• To actively participate in company, staff or individual one-on-one meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and progressive co-operation strategies within the department, as well as other departments across the company.
• To continually contribute to the profitability of the company and ongoing business operations by
• initiating, recommending and implementing continuous improvement strategies and initiatives.
• To fully abide and actively support Lincoln Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of all employees
• To conduct any general duties, specific projects and responsibilities as assigned or required by the Service Manager in a timely and professional manner

Position Requirements & Factors

Education Skills and Aptitude:

• Post Secondary experience or 5+ years of related service technician expeirence
• 3+ years’ experience as a Service Technician is required
• Strong mechanical skills to include conveyor repairs, levelling and replacement of wear items (bearings, chains, sprockets, etc.)
• Strong electrical skills to include troubleshooting low voltage, electrical panels and 480V
• Strong pneumatic skills
• Must be able to read mechanical and electrical drawings
• Familiar with ABB and Fanuc Robotic Systems
• Ability to use basic hand and power tools, multi-meter, etc.
• Ability to work flexible hours around a changing schedule
• Excellent communication (written and verbal), organizational, interpersonal and diagnostic skills
• Ability to work independently without supervision
• Ability to travel as required
• Current and valid driver's license
• Experience and/or knowledge in the steel fabrication industry and related software design packages is an asset
• To be available by phone (text / call) or email for emergency purposes outside regular working hours as described in the Right to Disconnect Policy.