Senior UX Designer

We are seeking a highly creative and strategic Senior UX Designer for an exciting contract opportunity based in Toronto. In this role, you will lead and coordinate concurrent service design and user experience initiatives to identify current-state realities and propose elegant opportunities for integrated digital service solutions.

As a senior consultant within a multidisciplinary project team, you will champion a user-centered design approach. You will be responsible for translating complex human experiences and user research into intuitive, visually appealing, and highly functional interfaces across web and mobile applications, ensuring all digital products align with established enterprise standards.

Location: Toronto, ON (Onsite - 5 days/week)

Contract Duration: 9 months (with potential for contract extension)

Advantages
High-Impact Digital Transformation: Drive major public-facing digital solutions that fundamentally modernize customer interactions.

Comprehensive Design Ownership: Take the lead on the full design lifecycle, from raw exploratory user research to final prototype deployment and post-implementation review.

Collaborative Leadership Role: Elevate your career by directing multidisciplinary project teams and presenting strategic insights directly to senior executive leaders.

Long-Term Extension Potential: Establish yourself within a major project ecosystem featuring strong prospects for contract renewal beyond the initial 9 months.

Responsibilities
Service Design & Architecture: Lead and coordinate concurrent service design projects to evaluate business methods, map user needs, and design comprehensive service blueprints.

User Research & Insights: Conceive and conduct exploratory and evaluative user research, interviews, and surveys, translating findings into sitemaps, user flows, personas, and customer journey maps.

Rapid Prototyping & Iteration: Build wireframes, mockups, and high-fidelity prototypes optimized for a wide range of devices, rapidly testing and iterating designs based on direct user feedback.

Interface & GUI Design: Create effective, user-friendly, and visually appealing graphical user interfaces (GUI) for digital displays, online programs, and various creative materials.

Stakeholder & Vendor Relations: Act as the primary service design consultant for internal teams, develop strong internal and external stakeholder relationships, and assist in evaluating external vendor proposals (RFPs).

Strategic Optimization: Analyze integrated service requirements, establish process improvement objectives, and define key performance indicators (KPIs) to facilitate continuous platform enhancement.

Team Leadership & Guidance: Manage multidisciplinary service design project teams through all project phases—defining scope, scheduling milestones, problem-solving technical constraints, and monitoring deliverables.

Executive Presentation: Provide service design expertise to service owners and managers, delivering clear presentations and strategic recommendations to senior leadership.

Qualifications
Core Technical & Design Requirements
Professional Experience: Extensive proven experience operating as a UX Designer, Interactive Designer, Service Designer, or UI Designer for enterprise-level web and mobile applications.

Methodology Mastery: Deep expertise utilizing core service design methodologies, including stakeholder mapping, personas, journey mapping, user needs mapping, and service blueprints.

Research Capabilities: Strong background in both exploratory and evaluative user research methods, usability testing, and transforming user feedback into intuitive workflows.

Design & Tech Acumen: High proficiency with modern design and prototyping tools, paired with a thorough understanding of the technical possibilities and limitations of front-end web development technologies.

Domain Specificity: Prior direct experience contributing to a Digital Dealership Registration (DDR) project or a closely related digital vehicle/dealership registration initiative.

Leadership & Soft Skills
Project Management: Proven track record of managing multi-disciplinary design teams, setting project scopes, establishing metrics, and successfully meeting strict timelines.

Change Management: Demonstrated ability to facilitate change management and business reengineering processes with service providers and cross-functional teams.

Communication Excellence: Outstanding verbal and written communication skills, with a natural ability to build trusting partnerships, manage client expectations, and present complex UX strategies clearly.

Summary
If you're interested in the "Senior UX Designer" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.