Senior Salesforce Development Specialist

We are seeking a Senior Salesforce Solutions Developer to lead the technical enhancement of integrated CRM and Enterprise Work Management Systems (EWMS). In this role, you will build advanced capabilities for real-time information sharing, optimize omni-channel service engagements, and drive data-driven decision-making through sophisticated reporting and analytics. You will work on high-priority initiatives to improve service transparency, refine divisional integration, and implement intelligent routing to ensure first-contact resolution.

Pay Rate: $66.4- $73.08/Hr


Advantages
- Drive high-priority service improvements that directly affect transparency and operational efficiency.

- Work at the intersection of high-level CRM and Work Management System integrations.

- Lead the implementation of modern features like skill-based routing and AI-driven analytics.

- Engage in a high-level role that balances technical coding with strategic project oversight.

Responsibilities
- Develop and optimize the interface between the CRM and Work Management Systems to enable seamless electronic communication and service request transfers between departments.

- Enhance service engagement tools to improve the user experience and reduce operational costs through streamlined digital channels.

- Implement skill-based routing to ensure cases are directed to the appropriate agents, improving resolution efficiency.

- Leverage advanced analytics tools to provide proactive service delivery insights and demonstrate organizational value through data.

- Optimize the Knowledge Base to ensure accurate information sharing across the organization and with public-facing contact centers.

- Design and maintain custom components including Apex classes, LWC, Aura components, and Flows to meet emerging program needs.

Qualifications
- Active status as a Salesforce Platform Developer or Platform App Builder.

- 5+ years of experience with Visualforce, Apex, Web Services, APIs, and AppExchange deployments.

- 5+ years of experience integrating Salesforce with external systems using tools like Apache Nifi, Kafka, or RabbitMQ, with a deep understanding of integration patterns.

- 5+ years of experience implementing Sales Cloud, Service Cloud, and Analytics Cloud (Tableau CRM/Einstein).

- 5+ years of experience building and integrating Salesforce native or hybrid mobile applications.

- Over 10 years of experience in large-scale project/program management, including at least 5 years specifically delivering technical or cyber-related projects.

- Proven ability to lead governance, planning, and financial control within agile, waterfall, or iterative environments.

- Excellent verbal and written skills with the ability to influence key stakeholders and support teams during high-volume workloads.

Summary
If you're interested in the Senior Salesforce Solutions Developer role, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.