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Spectrum Health Care
Home Support Program Manager (RPN)Spectrum Health Care • Toronto, Ontario, Canada
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Home Support Program Manager (RPN)

Home Support Program Manager (RPN)

Spectrum Health Care • Toronto, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description
Job Description

  • Motivates, directs and coaches staff to ensure quality care to all clients
  • Oversees the hiring, training and orientation for Home Support Supervisors
  • Attends and facilitates meetings as required both internal and external
  • Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities
  • Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement
  • Communicates serious service quality issues to the Branch Manager for intervention and resolution where appropriate
  • Supports the Branch Manager with projects and day to day operations as required
  • Fosters positive labour/management relationships

Qualifications

  • Current CNO certificate as Registered Nurse, RN or RPN
  • Recent experience with progressive management responsibilities preferably in community health care
  • Experience managing in a unionized environment
  • Demonstrated ability to develop and maintain collaborative relationships with internal staff, and external stakeholders
  • A proven track record of effectively handling complaints and resolving conflicts

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Additional Information

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Home Support Program Manager (RPN) • Toronto, Ontario, Canada

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