HR Centre Analyst

Did you know?

The HR Centre (HRC) provides services such as guidance, advice and clarification on Human Resources (HR) related inquiries to employees, leaders and retirees. We are also responsible for processing all transactions related to employment cycle and pension. On average we process and respond to approximately 15,000 transactions and inquiries a year!

What you will do

You will be one of the key points of contact within the HR Centre (HRC) Team, responsible for handling HR inquiries from both internal and external clients via phone and HR case management system. Your daily activities will also include managing/processing HR transactions and ensuring that employees are paid accurately and on time.

More specifically you will use your knowledge of HR policies/processes, your client services skills as well as your technical system expertise to perform activities such as:

• Interpret and understand all HR policies to provide support, clarification and alternative to clients, external parties and colleagues (related topics: benefits, compensation, leave, payroll, pension, time management, etc.).
• Manage/respond to inquiries and document records in the case management system.
• Liaise and maintain collaborative relationships with internal HR teams to resolve client issues on various topics and escalate complex inquiries as needed.
• Process a high-volume of employee cycle, pension transactions based on payroll calendar cycles.
• Process all transactions in the HRIS (SuccessFactors and SAP) to meet established performance metrics that ensure employees are paid on time and accurately.
• Review discrepancy reports to ensure high quality data.
• Identify opportunities and recommend process improvements.
• Conduct User Acceptance Testing and validation related to HR technology enhancements as required.

What you need to succeed

The HR Centre is a very dynamic environment therefore you will need to be adaptable, well organized and capable of working and reporting on multiple files through various data entry methods and adhering to operational deadlines meanwhile maintaining a high level of attention to detail.

You require excellent verbal and written communication skills and HR policies and procedure knowledge. We are looking for someone who has pertinent experience in a client/customer service environment with the ability to build relationships and collaborate with others.

To be successful within this role you will require strong analytical and problem-solving skills which will be key in helping you carry-out your daily responsibilities successfully.

Assets

• Experience working with SAP, SuccessFactors (Employee Central), Service Now and/or a similar Case Management system

Your education and experience

College diploma or university degree in a relevant field (Human Resources, Business administration, Communications, etc.) and a minimum of 1 year of recent, relevant work experience. An equivalent combination of education and experience will be considered.

Innovative Mindset

We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.

Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.

What you need to know

• • Priority will be given to Canadian citizens and permanent residents
  • Security level required: Be eligible to obtain Reliability
  • There will be no relocation assistance provided
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.

• • Salaries are based on qualifications and experience and typically range from $73,511 to $86,484 (job grade 14)
  • The Bank offers an incentive for successfully meeting expectations at 5 to 7% of your base salary. The Bank offers additional performance pay (3%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
  • Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
  • Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
  • Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.