Customer Service Representative***Représentante, service à la clientèle

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting opportunity as a Customer Service Representative. This role is based in our Winnipeg, Manitoba office and reports to the Customer Service Supervisor.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

Job Summary

IPEX is seeking a dynamic Customer Service professional to join their team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

Principal Responsibilities

The incumbent will work in a high-volume environment to respond to customer requests for orders, quotes, product inquires and stock checks / price.

Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service

Respond to inquiries regarding price, delivery, or technical support

Respond to inquiries regarding status of customer orders

Resolve delays, service problems and disputes

Enter, release and track customer orders via email and phone

Verify customer account numbers, pricing, terms, delivery requirements etc.

Track backorders and ensure production, purchasing and distribution are reacting accordingly

Prepare quotations

Liaise with other departments from the service team, to ensure proper service from all directions

Provide technical support by referring to various IPEX publications

Respond to all customer inquiries in a timely manner

Key Performance Features

High drive for building strong customer relationships based on customer satisfaction

Overall management of sales orders and customer inquiries

Understanding of pricing relationships, and / or ability to organize price information

A firm grasp of the IPEX computer system

Relationship with internal colleagues and ability to resolve problems and disputes by consulting with the appropriate team members

Positive attitude and team focused outlook

High degree of organization and accuracy

Telephone manner and skills

Qualifications & experience

A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles comfortable interacting with all levels of the organization

Minimum 5 years of experience as a customer service representative

Fluent in English

Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email

Demonstrated ability to effectively resolve customer issues and complaints patiently

Strong written and verbal communication skills

Good team player including the demonstrated ability to contribute to and foster a positive team environment

Industry experience is an asset

SAP knowledge an asset

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at

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