Visitor Services Coordinator

Visitor Services Coordinator

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

In addition to the position being staffed, this competition may be used to fill similar opportunities (Regular or Term) that become available at the same job grade. If you’re interested in this type of role, we encourage you to apply.

Did you know?
In 2017, the Bank of Canada opened a new Bank of Canada Museum where visitors learn about the work that the Bank does to support the economic well-being of Canadians and explore Canada’s National Currency Collection. Our Museum is both a traditional museum and an interpretive centre. As a public outreach arm of the Bank’s Communications Department, the Museum’s mission is to clarify for Canadians the key functions of the Bank of Canada.

In addition, through the National Currency Collection the Museum interprets our monetary heritage, both Canadian and international. This position will support the Visitor Services team by delivering onsite and virtual programs as well as assisting with the development of educational programs and resources for schools which is a key initiative of the Museum.

Are you are interested in contributing to the Museum’s mission to help Canadians understand the economy, our economic heritage and the work of the Bank of Canada?

What you will do
Under the supervision of the Manager, Visitor Services, you help plan, coordinate, implement and deliver front-line services and programs to visitors. In addition, you promote a better understanding of and appreciation for the Museum’s themes as well as the Bank of Canada’s mandate and functions.

More specifically, you will:

• offer high-quality service by delivering educational programs onsite and online, coordinating the daily operation of the Museum, answering questions about all aspects of the Museum and the functions of the Bank, etc.
• develop, deliver, and provide ongoing training for the VS Team; training focused on best practices for both in-person and virtual program delivery of Museum Educational programs
• interpret the history and themes set out for the Museum and communicate them to the public through a variety of activities (guided visits, school programs, exhibitions, workshops, interactive games, etc.)
• provide support to the Museum and the Bank’s social media teams by monitoring trends, scheduling posts, contributing to content creation and liaising with colleagues to identify links between museum initiatives and other public communication priorities of the Bank of Canada.
• contribute to the evaluation of visitors’ experience by gathering statistics and working on various short-term assignments, e.g., surveying visitors, evaluating Museum programs and services, and supporting Museum operations
• assign daily tasks to the Museum Guides, including scheduling, special projects, and ensuring high-quality service in all areas of the Museum
• provide input into the recruitment and performance evaluation of the Museum’s interpretive staff, as well as in the planning, preparation and implementation of training programs in support of the management of the Museum

What you need to succeed
We are looking for an effective communicator, self-starter, and team player to join our Visitor Services team. You must be organized, and able to plan necessary resources to take steps to achieve objectives. Your problem-solving skills, adaptability and flexibility make you an ideal candidate for this role. We are also looking for someone with strong communication skills, presentation techniques and creativity when interpreting the work of the Bank of Canada to the public (virtually, through social media content and in person).

This position requires availability on weekends and holidays and may be asked to work occasional evening shifts for special events.

Nice-to-have

• Knowledge of the Bank of Canada, economics, the retail sector, and museology
• Experience as a supervisor, including program delivery
• Knowledge of best practices for social media content creation

Your education and experience
This position requires a post-secondary degree or diploma in a related field (e.g., education, public history, Museum education & interpretation studies, museum studies, communications, marketing) and a minimum of one year of work experience coordinating services to the public and a minimum of two years of relevant programming experience (in person and virtual) in a museum or public setting. An equivalent combination of education and experience may also be considered.

Innovative Mindset
We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.

Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.

What you need to know

• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Reliability
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.

• Salaries are based on qualifications and experience and typically range from $58,439 to $68,752 (job grade 12)
• The Bank offers an incentive for successfully meeting expectations at 3 to 5% of your base salary. The Bank offers additional performance pay (2%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.