Talent.com
PeopleToGo
Deskside SupportPeopleToGo • Ottawa, ON, Canada
Deskside Support

Deskside Support

PeopleToGo • Ottawa, ON, Canada
6 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Responsibilities:

  • Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Handle software installation/support/upgrades
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
  • Provide 2nd level Help Desk support
  • Perform basic LAN and internetworking related activities
  • Handle bench repairs (depot service) & remedial maintenance
  • Respond/update/close calls from National Dispatch/Call Management Center
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required:

  • Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Have 3 – 5 years of deskside support experience
  • Have 3 – 5 years of break-fix experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification & at least one certification from either Cisco or Microsoft
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Can act in a Team Lead capacity
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program
Interested individuals should apply for this position with their most recent resume and daytime contact information.

Create a job alert for this search

Deskside Support • Ottawa, ON, Canada

Similar jobs

Remote Clinical Service Desk Agent - 24/7 Support

NTT DATA North AmericaOttawa, ON, CA
Remote
Full-time

A leading technology services company is seeking a Clinical Service Associate to provide support in a remote capacity from Halifax, Canada.This role involves handling inbound customer calls related... Show more

 • Promoted

Support Engineer - Wireless

Huawei Canadaottawa, on, Canada
Temporary

Huawei Canada has an immediate 12-month contract opening for a Support Engineer.Welcome to the Advanced Wireless Technology Wireless Lab, an epitome of innovation located in Ottawa, Canada.Here, am... Show more

 • Promoted

Support Engineer - Wireless

Huawei Technologies Canada Co., Ltd.Ottawa, ON, CA
Temporary

Huawei Canada has an immediate 12-month contract opening for a Support Engineer.Welcome to the Advanced Wireless Technology Wireless Lab, an epitome of innovation located in Ottawa, Canada.Here, am... Show more

 • Promoted

Desktop Support, IT

General Dynamics Mission Systems–CanadaOttawa, ON, CA
Full-time

Get AI-powered advice on this job and more exclusive features.This range is provided by General Dynamics Mission Systems–Canada.Your actual pay will be based on your skills and experience — talk wi... Show more

 • Promoted

Technical Support & Integrations Specialist (Hybrid/Remote)

CorfixOttawa, ON, CA
Remote
Full-time

A fast-growing SaaS company in Canada is seeking a Technical Support Specialist to join their team.This entry-level position focuses on providing technical support, troubleshooting customer queries... Show more

 • Promoted

Workday Compensation Specialist

Arkhya Tech. Inc.Ottawa, ON, CA
Full-time

Assistant Manager Recruitment at Arkhya Tech, Inc.Workday Compensation Specialist (Remote, Contract).Lead the design, configuration, testing, and support of the Workday Compensation and Advanced Co... Show more

 • Promoted

System Admin Field Support Specialist

Platinum Technologies IncOttawa, ON, CA
Full-time

Locations: Ottawa / Calgary / CFB Kingston.We're looking for a detail-oriented and organized System Admin Field Support Specialist to join our team.In this role, you will be responsible for managin... Show more

 • Promoted

IBM Intermediate Developer in Application Support

LeadingtalentOttawa, ON, CA
Full-time

Advance your career as an Intermediate Application Developer at IBM, specializing in technical maintenance and application support.This role leverages low-level programming expertise for innovative... Show more

 • Promoted

Intermediate Help Desk Specialist (SAP)

BevertecOutaouais
Full-time

Job Title: Intermediate Help Desk Specialist.Secret clearance (Level II) required.College diploma or certificate in Engineering, Science, Information Technology, or a related discipline.Equivalent ... Show more

 • Promoted

Operation Support Specialist

High Tech GenesisOttawa, ON, CA
Full-time

At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do.Be part of a design services company that is amongst the companies that lead the world in tec... Show more

 • Promoted

Help Desk Specialist

AkkodisOttawa, ON, CA
Full-time

Must be available to work onsite in Ottawa.Only candidates who hold an active Secret Clearance will be considered.Must have 5+ years of Help Desk experience.Successful candidates will be providing ... Show more

 • Promoted

On-Site IT Support Specialist – Windows & Devices

Agilus Work SolutionsOttawa, ON, CA
Full-time

A technology solutions provider in Ottawa is seeking multiple System Administrators to deliver in-person technical support.The role requires a minimum of 2 years of experience in desktop support, p... Show more

 • Promoted

Desktop Support Specialist — Hybrid IT Asset Expert

General Dynamics Mission Systems–CanadaOttawa, ON, CA
Full-time

A leading technology solutions provider is seeking a motivated Desktop Support Specialist in Ottawa.You will be part of a dynamic IT support team responsible for managing IT assets, troubleshooting... Show more

 • Promoted

Technical Support Expert Fortinet

ZoomcarOttawa, ON, CA
Full-time

Fortinet seeks a Technical Support Expert to provide top-notch customer service and technical support.This role is ideal for those enthusiastic about resolving technical challenges with Fortinet’s ... Show more

 • Promoted

Customer Support Network Technologist

TelesatOutaouais
Full-time

Become a Customer Support Network Technologist by enhancing services related to LEO operations.Utilize your analytical skills to troubleshoot system issues and improve customer experience.This role... Show more

 • Promoted

IT Support Specialist – Ottawa

Marler & Associates SearchOttawa, ON, CA
Full-time

As a Full-Time IT Support Specialist, you will have the opportunity to join our client's company at an exciting time to add your strengths to the division’s operations.You will be a key player with... Show more

 • Promoted

Advanced Support Engineer, Diamond

Check-Point-Software-Technologies-2Ottawa, ON, CA
Full-time

Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ envi... Show more

 • Promoted

Senior Customer Support Engineer

Hamilton Motor CompanyOttawa, ON, CA
Full-time

Hamilton Motor Company is a leader in automotive technology, offering premium aftermarket solutions that modernize the driving experience.We sell modules and replacement screens that update the inf... Show more

 • Promoted

Intermediate Help Desk Role in SAP Support

BevertecOutaouais
Full-time

Advance your career as an Intermediate Help Desk Specialist focusing on SAP support in a hybrid setup.This contract role demands both technical skills and user engagement.As a candidate, you will h... Show more

 • Promoted

Backend Developer for Networking Systems

Dominion DynamicsOttawa, ON, CA
Full-time

Become a Backend Developer at Dominion Dynamics in Ottawa, ON, to work on cutting-edge networking technologies for autonomous applications.Specialize in high-performance backend service creation an... Show more