Working as a part of STANs CustomerSuccess Team the Customer OnboardingSpecialist will be responsible for guidingEnterprise Property Management firms through the STAN setupexperience.
Using a consultative approach you will educate newcustomers help solve technical problems and ensure the smoothadoption of our products and services.
Webelieve that properties can be managed autonomously. Do you
STAN is the first A.I. assistant for residentialproperty managers. STAN was launched in 2019 by two former propertymanagement executives who spent 13 years working for North Americaslargest management company.
STAN is growing quickly and is alreadythe largest A.I. assistant in the industry. We offer multiple AIproducts to serve our clients from our flagship omnichannel AIassistant to numerous AI addons for propertymanagers.
STAN is also an awardwinning platformhaving been recognized by Rogers FedEx George Brown College StartUpCanada the Waterloo Accelerator Centre andmore!
Tasks
- Becomea STAN AI technical product expert.
- Responsible for managing all assigned customeronboardings and ensuring the successful launch of STAN AI acrosstheir real estate portfolio.
- Provide detailedaccount walkthroughs and assist many new STAN customers with theirAI Deployment.
- Lead successful kickoff callsto communicate account setup requirements and expectations with keystakeholders.
- Educate customers on STANs suiteof tools capabilities and best practices to simplify adoption andalign expectations
- Monitor setup progress onaccounts identify potential risks and guide nextsteps.
- Resolve conflicts and provide technicalsolutions to customers in a timely manner.
- Work crossfunctionally with Sales SuccessManagers Bot Review and Development teams to deliver worldclassclient experiences.
- Become the internal voiceof the customer at STAN driving our clients needs forward.
- Develop a deep understanding of customersbusiness and operational objectives.
- Establishstrong relationships with new customer stakeholders and deepenrelationships with existing customerstakeholders
- Other duties as determined bymanagement and / or directsupervisors
Requirements
- Excellentoutgoing communication skills both verbal andwritten.
- Ability to prioritize multitask andmanage time effectively.
- Proven experience inSaaS Client Onboarding Customer Service and / or Customer Success.
- Techsavvy with the ability to quickly learnnew products and explain them toothers.
- Knowledge of CRM software ProjectManagement and CS Platforms.
- Analytical andcreative in finding solutions forcustomers.
- Relevant Bachelors Degree orequivalent experience.
- Strong negotiationskills with the ability to expectation set withcustomers.
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