Arena (Food Server) Manager

Medieval Times Dinner & Tournament is North America’s leading dinner attraction. Medieval Times employs over 2,000 enthusiastic, team members throughout North America and Canada.

Medieval Times is an exciting entertainment & dining experience with 10 locations entertaining millions of visitors each year.

We are looking for an Arena (Food Server) Manager to join our team in Toronto.

POSITION OVERVIEW :

The Arena Manager has authority for overseeing activities related to area of the building called the Arena; where guests are seated, dinner is served, and the show takes place.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES :

• Interviews and makes recommendations for hiring decisions for all Arena Team Members (Food Servers)
• Manages each employee’s training including, but not limited to, his or her understanding of their role in the show, castle policies and castle regulations
• Schedules the Arena Team Members for each show according to the size and type of show, per Medieval Times staffing models
• Manages scheduling and timekeeping procedures as established by GM
• Insures that Arena Team Members are in place, on time, in place, in costume and in character as required
• Maintains awareness of the appearance of the arena and makes corrections as needed
• Insures Arena Team Members interact with the guests in character
• Oversees arena set-up
• Oversees seating arrangements
• Ensures proper food service sequence is followed
• Provides regular, timely, and continued performance feedback through coaching and development
• Monitors labor costs and controls
• Monitors all safety policies to insure compliance
• Reports and investigates all accidents in a timely manner
• Supports operations by handling customer problems and complaints as required
• Assists with special functions, shows, groups and / or individual guests as required
• Assists late arriving guests with seating
• Performs other duties, as assigned

KNOWLEDGE, SKILLS AND ABILITIES :

• Managerial skills ability to lead, coach and develop a team
• Proficiency in Microsoft Office products
• Ability to lift and carry up to 40 lbs
• Excellent customer service skills
• Ability to communicate with Management, Team Members and Guests
• Ability to count money and calculate change
• Physical ability to stand, walk and walk up and down stairs for extended periods
• Ability to work varied hours / days, including nights, weekends and holidays, as needed

EDUCATION AND WORK EXPERIENCE :

• High School diploma required; Bachelor’s degree preferred
• 3 + years as a Food Server
• 1 -2 years supervisory experience

SUPERVISORY RESPONSIBILITIES :

This position directly supervises all Food Servers

Medieval Times offers a competitive package with bonus potential and full benefits