Position Summary
The Service Coordinator / Dispatch will work in a fast paced, ever changing environment to organize the equipment and personnel required for each job to maximize efficiency while exceeding our exceptional safety and service standards.
As the main point of contact between our operations team and our customers, the Service Coordinator will have exceptional communication skills with an eye for detail and understanding of the work performed within the district.
Specific Duties and Responsibilities
Management of all customer inquiries including the scheduling of customer requests based on scheduling parameters
Generate all required work orders in OMS and schedule for executions
Schedule equipment and personnel to complete work for external and internal clients
Finalize all invoices for review and submission to clients
Liaison with facility operations regarding waste requirements and supplies
Support sales & field services team in the quoting and execution of work
Communicate with internal and external customers effectively, instilling confidence that they are dealing with the industry leader
Review driver as well as fleet equipment operating hours to ensure compliance with regulations and maximum safety and efficiency
Review collection reports to ensure efficient route planning
Review work orders continuously to ensure job scopes are accurate, detailed and sufficient for billing
Participate & support in RFP process and to foster a winning culture
Active member of the after-hours response team
Requirements
Exceptional communication and customer service skills with the ability to provide clear, detailed instructions
Hazardous waste management industry experience a strong asset
Experience with Vacuum Truck Services work and understanding of personnel and equipment needs would be considered an asset
Class 1 or 3 driver license with prior commercial vehicle operations would be an asset.
Ability to multitask and problem solve in fast-paced, high-stress situations
Business acumen with a passion for efficiency and continuous improvement
GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]
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