Warranty & Service Coordinator

Warranty & Service Coordinator

Where Greatness Grows

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

We are a dynamic team of over 5,000 with a range of professions, backgrounds, and areas of expertise. This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird. Every trajectory looks different. At Bird, you hold the pen, and you write your story. As you unlock your potential, you are surrounded by a team that supports you every step of the way.

Be a part of our team, where we pride ourselves on the quality of our work and the way we treat each other and our partners. You will build a career and long-lasting relationships based on respect, collaboration, and a solution-focused mindset. Bird is a place where you will unlock your potential and achieve your goals.

We are looking for a Project Warranty & Service Coordinator to join our team. The Project Warranty & Service Coordinator will work with clients to resolve warranty and service matters upon project completion for project sites on behalf of the Manitoba Buildings Group.

This position will require some travel to project sites.

What You Will Be Working On

Assist the Project team with deficiencies in a successful Turnover of our projects to the client.

Tour project sites in advance of completion to gain a full understanding of the project and warranty items.

Schedule, complete and manage warranty walkthroughs with clients.

Complete basic minor repairs as needed such as painting, door hardware, drywall repairs, etc.

Lead the coordination, planning and execution of warranty & service activities through email and phone calls, site meetings, etc.

Coordinate with suppliers and subcontractors to completion of repairs and service work.

Foster and maintain positive relations and communication with clients.

Demonstrate strong communication skills while interacting with others.

Assist in project billings and work with the accounting team to ensure timely payment of Accounts Receivable and Accounts Payable.

Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures.

Lead project warranty introduction at or near substantial completion with project stakeholders.

Conduct reviews and investigations of work complete and warranty requests.

Maintain record of warranty activities.

Complete price estimates as required for additional work orders outside of warranty scope.

Provide periodic coverage of active project sites as required.

Provide leadership and guidance to warranty & service staff including scheduling warranty calls and assigning work tasks.

What We Are Looking For

Service and results-orientated, being able to build and steward trust with a broad network of excellence, pride in teamwork and outstanding service after project completion.

Demonstrated competence in the areas of safety, workforce management, project execution, cost control, quality and administration.

Relevant trade education and experience in fields such as : carpentry, drywall, mechanical, or electrical.

Relevant experience in commercial construction in roles such as Project Manager or Project Superintendent is considered an asset.

Capable of reading and understanding project blueprints, specifications, and shop drawings.

Intermediate level computer skills.

Experience using Procore, Microsoft Project, or other Project Management software is considered an asset.

Strong communication, organization and time-management skills; Ability to manage multiple priorities simultaneously and meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment.

We Put Safety First

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

We Lead With Honesty

We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

We Are Driven To Do Great Work

We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

We Create Opportunity

Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.

Bird celebrates diversity and are proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.