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Manager, Information Technology and Technology Experience
Manager, Information Technology and Technology ExperienceJSI • Ottawa, ON, CAN
Manager, Information Technology and Technology Experience

Manager, Information Technology and Technology Experience

JSI • Ottawa, ON, CAN
5 days ago
Job type
  • Full-time
Job description

Posting Details

Job Details

Description

The Manager, Information Technology and Technology Experience is responsible for overseeing important aspects of the corporate infrastructure and internal processes at JSI, which includes in-office and out-of-office employees’ devices, corporate network infrastructure and services, and vendor relationships. As an integral part of the Trust & Security group, you would own the delivery of employee experience, reliability and security of these functions.

The individual must have a keen understanding of information technology management, be well organized, a planner and be able to effectively communicate with a wide variety of individuals both internally and externally. You will need to rely on your extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

Tasks and Responsibilities :

  • Work with key stakeholders to provide delivery dates for improvements of systems.
  • Forecast hardware and software requirements for a geographically distributed organization, with on-premises and cloud infrastructure.
  • Leverage tooling to provide a high degree of care for our employees’ technology experience
  • Manage a small team : Hiring, communicate job expectations; planning, monitoring, appraising and reviewing job
  • Run a safe, injury / accident-free workplace

You will also take part in :

  • Continuous compliance processes (ISO-27001, EU CRA, UK Cyber Essentials, NIST 800-53)
  • Procurement pathway involving Legal, Finance and IT to better manage and integrate key vendors with our supply chain
  • Security efforts, moving toward a zero-trust architecture in a hybrid (on-premise & cloud) internal services
  • You might be a fit if :

  • You have a demonstrable track-record of evolving IT from a Help Desk function to an innovation-accelerator within an organization
  • You have a constant-learner mindset; show us your home-lab, talk about automation of core business functions or how AI is re-shaping your environment.
  • You have led initiatives that helped prioritize technology experience with multiple operating systems support.
  • You have a strong experience with our complex technology stack (Infrastructure : VMware, Dell EquaLogic, AWS, Azure, Cloudflare; Software : ManageEngine, CrowdStrike, Webex).
  • How we Work?

    You will be expected to work in a Hybrid environment reporting to our Kanata, Ontario location 2 or more times per week.

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    Manager Information Technology and Technology Experience • Ottawa, ON, CAN

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