Tow Truck driver

Overview

Company: 16581960 Canada Inc. / Response Towing

Business information: Response Towing gives fast, 24-hour emergency towing service in Ottawa, Ontario. We are open all night and help with roadside problems, car lockouts, and battery boosts among other related services.

Business Address: 99 Granton Ave, Ottawa, ON K2G 1X2

Work Location: 4020 Leitrim Rd. Lot 1 Ottawa, ON K1G 3N4 and various locations throughout Ottawa where we offer our services.

Type of Employment: Full-time – Permanent

Estimated Start Date: As soon as possible

Job description:

Prepare invoices for customers upon completion of service

Deliver trucks to the dealership for maintenance checks

Plan or adjust routes based on changing conditions using GPS or other navigation tools to minimize fuel consumption and carbon emissions

Address customers’ complaints or concerns

Assist and coach colleagues on new methods or work techniques; provide support when a second truck is required

Maintain driving expertise and professionalism in customer service

Operate light and medium-duty tow trucks or special-purpose vehicles

Load and unload vehicles safely onto the tow truck

Operate and drive straight or articulated trucks to transport vehicles

Inspect vehicle condition and check tires, lights, brakes, and other equipment

Collect and process payments for services provided

Perform brake adjustments and basic emergency roadside repairs

Conduct pre-trip, en-route, and post-trip inspections and oversee all aspects of the vehicle’s operation

Perform preventive maintenance as required

Receive and relay information to central dispatch

Record cargo details, distance travelled, and fuel consumption

Secure cargo using tarps or other appropriate safety measures

Requirements

Education: Completion of secondary school is required.

Experience: Minimum of 7 months of experience as a truck operator or in a related position. On-the-job training is provided.

License: Valid Class G driver’s license is required to operate wreckers and flatbeds.

Certification:

Must be eligible for a Tow Driver Certificate as required by the Ministry of Transportation (MTO).

Background Check: A Criminal Record and Judicial Matters Check (CRJMC) is required. Convictions or license suspensions may result in disqualification under applicable laws such as the Highway Traffic Act, Controlled Drugs and Substances Act, and Compulsory Automobile Insurance Act

Technical Skills: Willingness to learn Towbook software.

Compliance: Must be willing to adapt to new MTO laws, safety standards, and company policies.

Documentation Knowledge: Driver logbook, maintenance and repair reports, trip reports, accident or incident reports, inspection reports (pre-trip, en-route, post-trip).

Work Conditions and Physical Capabilities: Attention to details, handling heavy loads, large workload, physically demanding, repetitive tasks and prolonged sitting.

Personal Suitability: Efficient interpersonal skills, excellent oral communication, excellent written communication, flexibility, judgement, organized, reliability, team player, hardworking and patience.

Weight handling: Up to 50 kg

Language: English is required

Salary: $36.00 hourly. 35 to 40 hours per week.

Benefits:

Gratuities, mileage paid/GAS, uniforms and vehicle provided by the employer.

Important Information:

Flexibility in schedule is required. The standard work schedule is Monday to Friday, 7–8 hours per day. Shifts may vary between 9:00 a.m.–5:00 p.m. and 5:00 p.m.–9:00 p.m. Overtime may be required.