Department Administrative Assistant - Senior's Mental Health Services

Job Description

Position : Department Administrative Assistant

Dept / Health Program : Seniors Mental Health Outreach and Outpatient Services - Mental Health Program

Posting ID : 2024-37958

Status : Permanent Part-Time (x1)

Role Level : AC05 ($27.59 to $34.50)

Site : Queensway Health Centre

Hours of Work / Shift : Monday to Friday; Days; 8 hour shifts

Posted : June 27, 2024

Internal Deadline : July 4, 2024

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber.

Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission : A New Kind of Health Care for a Healthier Community

Our Values : Compassion, Excellence, Courage

Our Goals : Quality, Access, Sustainability

Our Enablers : People, Education, Innovation, Research

Position Summary :

A high achieving, self-motivated individual with exceptional organizational skills and demonstrated commitment to customer service will excel in this position.

You must possess the ability to work in a fast-paced and constantly changing environment and be able to disseminate complex information in order to maintain effective working relationships with the Mental Health Program.

You are proactive, dynamic and able to anticipate the needs of those you support without waiting for instruction. As a member of this incredible team you are an energizing person, not only with your work, but also your work ethic and style.

You are flexible and have the ability to think beyond your role or portfolio, to ensure the success of the program and those you work with.

This role includes...

• Administrative support to Seniors’ Mental Health Outreach and Outpatient teams
• Greeting patients, visitors and staff
• Patient registration function : confirming / validating patient demographic, insurance (including OHIP).
• Answering the telephone responding to enquiries within scope of authority, or, directing to most appropriate person.
• Booking outpatient new and follow up appointments.
• Attending team meetings (including minute taking).
• Supporting intake triage process.
• Entering information into EPIC
• Covering for other outpatient mental health Department Administrative Assistants at the same location

Key Qualifications

• Grade 12 education combined with 2 years of community college secretarial and / or equivalent work-related experience providing office and clinical administration services including correspondence preparation, mail delivery, file management, minute taking, typing and distribution of agendas and minutes, office supply maintenance, Advanced technical skills in Windows, MS Word, PowerPoint, Outlook, Excel, MS Project, videoconference and teleconference set up (Zoom and OTN), and medical terminology knowledge
• Superior interpersonal and communication skills, both oral . answer phones, screen, direct and handle calls; maintain voicemail and written communications
• Strong focus on patient care, utilizing a patient centered approach to managing patients and families initial experience with the department
• Strong organizational skills with the ability to prioritize tasks
• High accuracy and attention to detail when performing a wide variety of tasks
• Self-directed individual who can work independently with minimal supervision

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.