Learning Solutions Business Partner

Job Description

MAJOR RESPONSIBILITIES

Reporting to the Patient Care Services Manager, the Learning Solutions Business Partner (LSBP) is responsible for providing learning solutions that drive performance excellence at Home and Community Care Support Services Central West.

The LSBP will plan, design, deliver, and evaluate learning solutions, facilitate formal training for new and existing employees, support new hires to successfully onboard (including performance coaching and support post-training), and conduct ongoing performance audits to proactively identify learning needs and solutions.

The learning component will include learning and education needs pertaining to HCCSS systems for Patient Care Services including The Art of Case Management, the RAI-assessment tools, policies, procedures, programs such as customer service, orientation, case management services, and other related HCCSS systems, programs, and tools related to Patient Care Services.

What must you have?

• Three (3) to five (5) years’ experience in delivering learning solutions, facilitation and / or design in a patient-centric environment
• Regulated Health Professional preferred
• Previous experience in applying adult learning principles
• Previous experience facilitating the learning of technical learning programs, ideally within a health care environment
• Proven excellent presentation and group facilitation skills
• Demonstrated focus on providing innovative solutions to meet the needs of our learners
• Knowledge of, and demonstrated experience in Case Management preferred
• Knowledge of, and demonstrated experience in RAI training preferred
• Post-secondary education in Adult Education preferred
• Previous experience in designing, delivering, and evaluating customer service training is preferred
• Knowledge of, and demonstrated experience in Change Management preferred
• Knowledge of and adherence to all HCCSS policies, procedures, and relevant administrative practices
• Knowledge of HCCSS patient services strategies, objectives, priorities, and programs
• Practical knowledge of Long Term Care Act, Substitute Decisions Act, Placement Regulations, and Health Care Consent Act
• Good knowledge of community resources (e.g., services and programs)
• Strong understanding and commitment to quality programs and best practices
• Understanding of HCCSS Central West stakeholders, patient service delivery frameworks and methods, and overall issues and priorities within the health care sector
• Excellent working knowledge of patient database systems
• Successful completion of RAI-HC competency modules
• Proven facilitator experience with excellent communication skills (written / documentation and verbal).
• Strong relationship-building skills and maintains positive working relationships with external and internal contacts
• Experience effectively working with multiple stakeholders to gain understanding, determine need, and build learning solutions
• Excellent critical thinking and decision-making skills
• Solid ability to use MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.)
• Highly detailed with strong organizational, time management, prioritization, planning, and multi-tasking skills
• Flexible, adaptable, and responsive to change
• Accountable for own actions and decisions
• Self-directed with the ability to work independently
• Excellent understanding of communication in education and training
• Courteous and respectful in all interactions as well as able to work positively and collaboratively within a team environment
• Strong negotiation, problem-solving, effective listening, and facilitation skills
• Ability to maintain confidential information
• Empathy to sensitive issues
• Ability to communicate in French or another language an asset

What do we offer?

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world-class defined benefit pension plan

Who we are

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity, and anti-racism. We are committed to attracting, engaging, and developing a workforce that reflects the diverse communities we serve.

We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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