Customer Service Representative and AdministrativeSupport

Are you looking for a unique opportunity in administration and customer service that will allow you to build your customer and administrative skills in a supportive and fun environment?

Are you a team player with a strong customer focus?

ISS, a leader in the industry, is currently looking for a Full time Customer Service Representative & Administrative Support.

About our Company :

Innovative Surface Solutions specializes in effective, environmentally safer solutions for road safety and maintenance, industrial applications and agriculture.

For more than 30 years the company has introduced fresh thinking, innovative technology and new processes to enhance its products and ensure its customers have access to the most effective solutions.

The company’s supply and service is built around having the largest liquid distribution network in the US northeast and eastern Canada.

Reporting to the Controller this position is responsible for all Sales Order Desk functions, as well as administrative support.

Manage all order entry for the US & Canadian office. The CSR is an integral part of supporting the (TM)Territory Managers and the Sales Management Team in all aspects of client acquisition, customer service, and issue resolutions.

Responsible for updating the CRM system,maintaining communication and documentation in adherence to company policy and procedure.

The role is also responsible for administrative support, performing a wide variety of clerical and administrative duties

Responsibilities :

• Receive orders by email, phone, fax, and mail and process in timely manner entering all orders into the ERP order system
• Verify pricing, billing, shipping addresses, credit status & payment method
• Notify customers of account holds (if trying to order and on stop) delivery, ETA, back orders, anticipated availability, and other related issues.
• Verify open orders in ERP, contact customers, and communicate order cancellation to billing, logistics and other staff.
• Track all open Purchase Orders and communicate with TM when they are depleted
• Work to maximize the orders through up selling on volume or value products where possible
• Coordinate on-boarding of new customers and required documentation
• Work with Credit Department on customer issues (i.e. order release from exceptions, billing inquires, and special requests)
• Back up all orders digitally.
• Process Credit Card payments.
• Participate in cross-training within Admin Department
• Perform other Admin tasks to cover sick / vacation leave, and as required.
• Assist with month end tasks as it relates to Order Desk.
• Assist Operations Dept in managing vendors and creating purchase orders.
• Become part of the company Health & Safety team.
• Assist in the planning of office events.
• Responsible for general administrative duties, including reception, courier, mail, office supplies & office equipment
• Provide sales & marketing support.
• Be the resident expert on CRM for user guidance.
• Respond to requests in a timely manner. Supply requested reports, marketing materials, etc.
• Respond to inquiries regarding pricing, products, delivery, outreach programs and customer service opportunities.
• Support Territory Managers with CRM system management and updating
• Participate when required, in sales team activities including meetings, functions, and events

Education & Experience

• Must have minimum 2 years experience in an administrative or customer service role.
• Diploma or post secondary education in a related field
• Previous experience working in Sales preferably in customer service or sales

marketing.

• Strong MS Office skills (Advanced knowledge of Excel, Word & Outlook) with a solid calendar management experience and ability to learn new applications.
• Excellent written & verbal communications
• Knowledge of office management systems & procedures
• CRM knowledge is an asset.
• Accounting experience is an asset

We offer the successful candidate a competitive salary, benefits package and the chance to be part of a strong team environment in a growing company.

Best fit for this role is someone who likes to learn new things, has a can-do attitude, and is dedicated to customer relationships.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the "Need Help" button in the application.

We will review applications as they are received and look forward to hearing from you.

We appreciate your interest, and advise that only those selected for an interview will be contacted.