Director, Human Resources

About Our Client : Our client is an organization in the beauty, retail, and e-commerce space.

Position Scope :

As the Director of Human Resources, you will be responsible for developing and executing HR strategies, policies, programs, and initiatives to support the growth and success of our client.

You will be a key member of their leadership team, driving initiatives related to Human Resources and company strategy, A-Player talent acquisition and development, employee communication and engagement, company culture, performance management, and organizational development.

Responsibilities :

HR Strategy and Execution :

• Develop and execute HR strategies and initiatives aligned with the company's overall business goals. Continuously review company strategic plan progress as needed.
• Challenge the status quo bringing fresh ideas and thinking to the HR function and overall company.
• Brings a consultative approach and facilitates open feedback on HR systems and programs.
• Develop and execute the overall company strategic plan and initiatives

Talent Acquisition :

• Lead a talent acquisition strategy that includes all recruiting and hiring practices and procedures necessary to recruit and hire an A Player workforce and continue to build the employer brand.
• Evaluate corporate structure and make recommendations that align with current and future business needs.
• Oversee the development and execution of training for all hiring managers to support the hiring of an A-Player workforce.
• Develop and execute an employment branding strategy that supports both internal and external branding.
• Ensure consistency and quality of job descriptions and score cards for use in all recruitment.

Culture and Organization Health :

• Work with the Leadership Team to provide strategic direction for the support and improvement of tour client’s Vivid Vision and culture.
• Strategically measure the engagement levels of the company using regular surveys (Pulse, eNPS, stay and exit interviews) and feedback sessions.
• Oversee the development and execution of employee engagement strategies for all areas of the business (Retail, Warehouse, Office).
• Develop and execute a D E & I strategy that supports the unique differences within the company and creates stronger connections between employees.

Performance Management :

• Working with the Leadership Team create and oversee a repeatable company performance management strategy including development plans, performance reviews, other reviews.
• Work with managers and train them to address performance issues and provide coaching.
• Monitor, advise, and train management in the progressive discipline system of the company.

Compensation and Benefits :

• Oversee compensation and benefits programs. Ensure competitiveness in the market and compliance with relevant laws.
• Provides recommendations to the Leadership Team regarding wages, salary structure, pay policies and bonus plans.
• Oversee benefits administration by continuously evaluating employee health and wellness programs on a yearly basis to ensure they are providing the best value for employees and the company.
• Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention.
• Manage company payroll budget, systems, processes, and practices.
• Develop and execute ongoing communication and marketing of Total Rewards to all employees for increased awareness and engagement.

Organizational Development (Training and Education)

• Lead the Training and Development function. Design and oversee the facilitation of programs aimed at helping leaders and employees grow and develop within the company.
• Execute regular needs analysis with the Leadership Team to ensure all training programs are aligned with company strategic goals.
• Utilizing a consultative approach, continually review strategic initiatives and company goals to ensure that training plans support company growth.
• Work closely with the Leadership Team to ensure that the talent is being developed in all identified areas and supporting succession plans.
• Lead the succession planning process for the company.

HR Policies and Legal Compliance :

• Develop, implement, and maintain HR policies and procedures that support the company culture and ensure compliance with all federal, provincial, and local employment laws.
• Manage relationships with legal counsel across the provinces and provide advice, support and guidance on any legal issues related to HR.
• Review and guide management recommendations for employment terminations.
• Maintain minimal company exposure to lawsuits and communicate risks.
• Serve as the primary contact with the company employment law attorneys and outside government agencies related to HR.

Employee Relations :

Consult with managers on employee counseling processes and other issues requiring legal counsel and discipline. Visit stores regularly to maintain connectedness and assess sub-cultures.

Ensure that HR has presence.

• As an individual and through the HR team, develop and foster positive employee Relations by developing strong working relationships with managers and employees.
• Advise management and or conduct investigations when employee complaints or concerns are brought forth.

HR Metrics and Reporting :

• Establish HR metrics and reporting mechanisms to measure the effectiveness of HR programs and initiatives.
• Create and maintain an HR dashboard that provides the Leadership Team with up-to-date data and KPI’s for analysis and decision-making purposes.

Health Safety and Wellness :

• Oversee and guide the company’s Health, Safety and Wellness program through compliance, training, and education.
• Monitor issues, trends and concerns and recommend changes or programs required to ensure the wellbeing of employees. Act as health and safety advisor to the company.
• Develop and implement programs that support employees as a whole (both physically and mentally).
• Work in compliance with the provisions of the various provincial Health and Safety Acts, regulations, and internal health and safety policies and procedures.

HR Systems and Programs :

• Manage the development and maintenance of the company HRIS.
• Actively research and review technology solutions for all aspects of HR, seeking efficiencies and best in class solutions.
• Formulates and recommends HR policies and objectives regarding employee relations.
• Partners with management to create and communicate HR policies, procedures, and programs.

HR Team and Department Management :

Manage the HR team members by planning and directing work; conducting performance reviews; rewarding and performance managing team members;

addressing complaints and resolving issues.

Manage the Human Resources departmental budget, including staffing.

Required Skills and Knowledge :

• Exceptional communication and interpersonal skills.
• Proven ability to lead and develop an HR team.
• Analytical mindset with the ability to use HR data to drive decision-making.
• Strong problem-solving and conflict resolution skills.
• Excellent organizational and time management skills.
• Build relationships with colleagues across business lines and levels.
• Strategic thinking skills systems thinker.
• Drive results and demonstrate a strong sense of accountability and follow through.

Education and Experience :

• Position requires extensive knowledge of the HR field and requires completion of an undergraduate degree in Human Resources / Business (or a comparable 4-year degree program)
• CHRP / CHRL designation or equivalent preferred
• Minimum of 7 years of progressive HR leadership experience, preferably Retail industry.
• Strong knowledge of Ontario and Alberta labour laws and regulations.

Application Instructions :

To apply, please send a resume to Amanda Graham at [email protected]

Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.