What you will do :
Reporting to the Manager, Financial Aid, the Financial Aid Advisor supports the administration of the Canada-Ontario Student Loan Program (OSAP) through the consistent and effective application of MCU policies and guidelines.
As a first point of contact for financial aid issues and questions, the incumbent will provide guidance and advice to students on funding programs, eligibility requirements as well as identifying opportunities for intervention in the MCU financial aid approval process.
- In addition, the incumbent fields general inquiries from parents, partners and other third parties, while maintaining required confidentiality of individual student records;
- provides advice to students and makes recommendations on how to use the budget calculator; processes OSAP applications and supporting documentation, monitors the OSAP portal to support the timely release of funds;
and identifies funding applications for possible review / reassessment. The incumbent works closely with the Financial Aid Officers and the Manager to contribute to the successful operations of the financial aid office.
Qualifications
What you bring to the role :
Education
The successful candidate will possess a 2 year diploma in Public Relations, Accounting or Business or equivalent.
Experience and Skills
A minimum of 3 years experience in a customer service environment that includes working with customers in difficult situations is also a requirement.
The successful candidate will demonstrate the ability to perform financial transactions and basic arithmetic. Excellent communication skills with the ability to explain policies and procedures, consistent attention to detail, time management skills and the ability to work effectively with the Microsoft Office Suite, email, and telephone are required.
The successful candidate will also maintain strict confidentiality regarding student records and financial information.
What’s In it for you?
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture
At Humber College we don’t just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber.
If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job.
Find your Spot at Humber!
We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted.
Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.
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