Box Office Supervisor

Full-time; Permanent

Wage & Paygrade : $24.25 (PG 3) plus benefits allotment

Date Posted : September 13, 2024

Who we are

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories.

This 114-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams : the 15-day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events.

In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance.

The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.

At the PNE, we strive to create an environment that reflects our organization’s core values : Enthusiasm, Excellence and Evolution.

With a focus on these core values, we are committed to achieving our mission which is to Deliver Memorable Experiences for all who interact with the PNE whether it is our guests, our employees, or the community.

We are looking for a hard-working and motivated individual to join our the PNE TicketLeader team under the direction of the Manager, Call Centre.

Ticket Leader Box Office offers premier ticketing services for concert promoters, bands, professional sports teams, arenas and other venues.

The Box Office Supervisor will help oversee the operations of the Box Office, the Call Centre, as well as its respective agents.

If you have a passion for the events industry and enjoy providing excellent guest experiences, then this is a perfect opportunity for you!

Why join our Team?

• Exhilarating and fun-loving culture
• Flexible work environment
• Opportunity for free or discounted tickets to shows, events, sports games, and much more
• Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
• Competitive compensation package
• Opportunity to create lasting memories and friendships!

What will you do this year?

In your role as a Box Office Supervisor your primary accountabilities will be to :

• Supervisor on duty for various events located at the PNE and the Greater Vancouver Area, ensuring that all Box Office operations run smoothly and according to standard.
• Responsible for supervising and supporting an average of 2-3 call center agents daily and at events, troubleshooting any ticketing issues that arise.
• Resolve any patron issues that escalate in a professional and polite manner.
• Ensuring secure cash deposits at end of shift.
• Monitor ticket booth crowds and take appropriate action as required.
• Responsible for allocation of floats, skims, and ticket stock during events.
• Ensure that all Ticket Office staff are working in a clean and safe environment.
• Perform other related duties as assigned.

What else?

• Must have successful completion of Grade 12.
• Must have 1-2 years previous supervisory experience.
• Previous experience handling cash, credit & debit cards, balancing documents, and performing various accounting duties.
• Previous experience working with event ticketing software is considered an asset.
• Background with guest service / customer relations is required
• Box Office experience is considered a definite asset
• Must be proficient with utilizing MS Word, Excel, and Outlook
• Must be capable of reading, writing and speaking English for the purposes of written or oral instructions, timesheets and documentation of work
• Must be physically capable of walking and standing for extended periods of time
• Ability to work under pressure in a fast paced environment while maintaining a friendly attitude
• Must be available to work varying shifts, evening and weekends required
• Successful candidates must undergo a Criminal Record Check.

Who are you?

• Organized
• Methodical
• Proactive
• Skillful communicator
• Critical thinker
• Committed to striving for excellence

Where and when to APPLY?

Applications can be submitted via the PNE website at pne.ca / jobs and will be accepted until the role is filled.

The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve.

All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age.

If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hrpne.ca .