Business Process Re-engineering Consultant, Level 3

Reference # : 8095

Location : Ottawa

Type : Sub-contract

Introduction :

We are seeking an experienced Business Process Re-engineering (BPR) Consultant with proven expertise in managing and optimizing Salesforce platforms to support a federal government client. The successful candidate will lead initiatives to analyze, redesign, and improve business processes while ensuring seamless alignment with Salesforce capabilities and organizational objectives. This role requires deep knowledge of process improvement methodologies, change management, and Salesforce solution delivery to drive efficiency, enhance user adoption, and enable measurable business outcomes.

Key Responsibilities :

• Lead business process re-engineering initiatives to optimize workflows, reduce inefficiencies, and align with organizational goals.
• Assess current processes and systems, identifying gaps, risks, and opportunities for improvement.
• Design and implement Salesforce-enabled process improvements, ensuring compliance with government standards and policies.
• Collaborate with stakeholders to gather requirements, document business needs, and translate them into Salesforce solutions.
• Provide guidance on Salesforce platform governance, configuration best practices, and user adoption strategies.
• Develop process maps, documentation, and performance metrics to support continuous improvement initiatives.
• Support change management activities, including training, communications, and stakeholder engagement.
• Ensure solutions integrate effectively with existing enterprise systems and align with IT and security policies.

Candidate MUST have the following :

Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability,age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.

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