Program Assistant

Job Summary

TheProgram Assistant supports the daily operations of Phoenix Centre and ensuresthat operational quality and licensing standards are always maintained.

Worksto ensure a safe, well maintained, and healthy environment.

OrganizationalStatus

The Phoenix Society is a multi-service agency located in the LowerMainland of British Columbia dedicated to providing accessible services andopportunities to people who face barriers related to addiction, mental health,housing, education, criminal justice involvement and / or employment.

Work Performed

Client Services

• Monitor and assess residentbehaviours and client movement in and out of the building
• Monitor curfews of residentsreturning to the Centre and Supportive Housing Programs
• Observe and accurately documentresident behaviour utilizing concrete, factual descriptions
• Report behaviours to supervisorystaff that poses a risk to the resident, other residents, staff and / or thecommunity
• Engage with residents and ensuresafety and expectations of the program agreement are being met
• Support the preparation,implementation, and follow-up of all programming
• Act as a positive role modelfor all residents. Promote effective social and interpersonal skills throughtasks of healthy daily living and social activities
• Contribute to maintaining atherapeutic environment to encourage awareness of inter-dependence of communitymembers, and the value of responsible concern for self and others
• Required to debrief withincoming shifts to ensure detailed transfer of information (e.g. concerns)
• Support a safe, well maintainedand healthy building environment
• Complete regular rounds offacility as scheduled throughout shifts
• Other related duties as assigned

Qualifications

• Post-secondary diploma (e.g.,2 to 3 years) Preference given to those with a degree in a relevant disciplinesuch as addiction treatment, or equivalent
• 1 to 3 years of experience workingwith marginalized populations, substance use services, mental health,corrections, etc., or equivalent
• Satisfactorycompletion of a criminal records check with vulnerable sector screening isrequired
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactorycompletion of Employee Immunization Record form is required
• First Aid 1 and Current CPRcertificate is required

Skills &Knowledge

• Knowledge of Windows,Microsoft Word, Excel, and database management systems
• Knowledge of and ability tooperate standard office equipment, including : telephone system, fax machine,photocopier, printer, and computerized building security monitoring system
• High level of integrity anddependability with a strong sense of urgency and results-orientation
• Strong problem solving,analytical, and creative skills with the ability to exercise sound judgementand make decisions based on accurate and timely analysis
• Strong interpersonal skillsand ability to communicate effectively
• Demonstrated commitment tothe social sector with a passion for the organization’s mission is essential

Competencies

Approach to Work

• Demonstrates initiative,flexibility, adaptability and resourcefulness
• Actively seeks and incorporatesfeedback to inform continuous self-improvement
• Sets goals, creates and implementsaction plans, monitors progress, and evaluates results
• Adeptly manages competing tasksand uses time efficiently and effectively

Job Knowledge & Quality ofWork

• High degreeof relevant and current job knowledge and skill
• Consistentlyproduces accurate, thorough, high-quality work in a timely manner
• Buildsand promotes a culture of health and safety in the workplace
• Implementsand enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Modelsindependent thinking and creativity
• Demonstrateseffective problem-solving skills
• Makesclear, consistent, transparent and timely decisions after contemplating variousavailable courses of action
• Exercisessound judgment in the best interests of the organization
30+ days ago