Information technology technician Jobs in Surrey, BC

Detailed Overview

Provides support and education to clinical users in clinical information system adoption and use; performs project and operational duties related to Fraser Health's (FH) clinical information systems by providing subject matter expertise from clinical perspective, end-user training, education and support, troubleshooting, and system maintenance; assists the Manager or designate in the development, monitoring, optimization and, progression of the program/service, and is accountable for the development and effectiveness of policies and standards to support the use of FH clinical information systems; collaborates with internal and external partners (e.g. vendors and contractors), and FH clinical and/or clinical support programs to promote and adopt clinical information systems in accordance with best practice models for service delivery. Responsibilities Engages in planning, clinical application design, validation, and testing of designated clinical information applications, in collaboration with the inter-professional team to ensure system functionality meets end-user needs. Provides training, education, and clinical support to Fraser Health clinicians (e.g. nursing and allied health), providers (e.g. midwives, nurse practitioners) and affiliates (e.g. post secondary students) related to clinical information systems/applications. Analyzes current and future state clinical workflows to improve the efficiency and utilization of clinical information systems/applications in patient/client/resident care settings; submits recommendations for improvements to the Manager or designate. Conducts classroom, virtual, and one-on-one education, training, and support sessions related to safe and efficient use of clinical information systems/applications including applicable policies and related legislation regarding access to electronic health records; evaluates end-user knowledge to ensure competency to utilize assigned clinical system/applications; recommends remedial action for end-user where competency is not achieved. Contributes to planning, design, implementation, review, and evaluation of designated clinical information system/application education, training, and support models for clinical users and support roles; develops and revises course and education curriculum based on user feedback, learning needs, training requirements, software upgrades and/or related modifications to the clinical information system. Provides clinical information system support to users on site, via telephone, email, and instant messaging, as well as through online bulletins/reminders and remote computer access, as required; collaborates with internal teams, IT service providers and/or software vendor(s) to resolve system and/or technical issues affecting the end-users of the patient/client/resident care systems. Consults and collaborates with clinicians, leaders, physicians, and other stakeholders from clinical programs and other FH groups to maintain the integrity patient data and clinical information systems. Assists the Manager or designate in the development and monitoring of the program/service and provides input to the development of policies, procedures and standards to support the use of FH clinical information systems in support of clinicians/providers/support personnel providing direct patient/resident/client care. Participates in quality improvement activities by providing input and feedback into the development of standards and practices; develops and submits recommendations to the Manager or designate for consideration. Participates on assigned internal and external committees as required; remains current in knowledge of changes in clinical practices and identifies related information needs and applicable clinical information system changes. Serves as a resource to FH regarding clinical informatics and electronic health information. Performs other related duties as assigned. Qualifications Education and Experience Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Four years' recent related acute and/or community nursing experience utilizing various clinical information systems in a healthcare environment, including experience in implementing clinical projects in a healthcare setting and educating adults in a group or classroom setting, or equivalent combination of education, training and experience. Successful completion of courses in computer systems and/or health informatics education. Valid BC Driver's licence and access to personal vehicle for business-related purposes. Skills and Abilities Extensive knowledge of applicable clinical information system, module implementation and use of applicable modules in a healthcare setting Knowledge of clinical information systems such as MEDITECH, Paris, Profile or related system Ability to apply adult teaching and learning principles in a variety of settings (e.g., classroom and online) Ability to develop, modify, revise, update and evaluate training, education, and support materials based on end-user needs, changes in technology and/or update in software applications Ability to communicate effectively, both verbally and in writing Ability to consult, plan, organize, implement and problem-solve Ability to collaborate effectively with others in an interdisciplinary team environment Ability to work independently and as a member of an interdisciplinary team Ability to meet deadlines in a dynamic environment with changing priorities Ability to operate related equipment including applicable software applications Physical ability to perform the duties of the position About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor IMPORTANT: Recruitment scam warning Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.