Client Service Representative

Detailed Job Description

Do you take pride in helping others and providing excellent client service? Does problem solving excite you?

Keep reading to find out how this role may be a great fit for you!

We are thrilled you have decided to explore a career with the BC Family Maintenance Agency (BCFMA). The BCFMA is responsible for supporting BC families by providing a free service to track and collect child and spousal support.

We are passionate about what we do and the clients we serve and are proud of delivering exceptional service in a client-focused way.

It’s an exciting time to join the BCFMA and we’re looking for creative and passionate people to join our team. Not only would you be joining an engaged organization but you’d also get to enjoy flexible work arrangements, extended benefits and let’s not forget our awesome pension plan as just a few of the benefits BCFMA employees are eligible for.

Most importantly, you would be making a difference in the lives of families in BC!

The BCFMA is currently looking for qualified candidates to join our Client Service Representative team in our Kamloops office.

What can I expect as an Client Service Representative?

As the successful candidate, you will be a part of a diverse and inclusive team with opportunities for personal and professional growth.

We also provide comprehensive training in a positive learning environment.

Whether you have 6 months or over 6 years of client service experience; you know how to calmly and professionally handle complaints, interpret and apply policy.

In our world, no day is ever the same, but you can expect a typical day to include some combination of the following :

• As the first point of contact, the Client Service Representative responds accurately to a wide range of enquiries while meeting our client service standards, in a fast-paced high volume environment
• Listening effectively to clients, while asking probing questions to gain a better understanding of our client’s needs.
• Composing replies to email, phone and mail inquiries; prepare tracking forms; forwarding complaints to the appropriate person for more detailed response.
• May interact with other organizations outside of BCFMA, while ensuring client related information remains confidential.

What education and experience will you need to be successful?

• A high school diploma is required; post-secondary education would be considered an asset.
• Strong MS Office skills and proficient keyboarding and data entry skills.
• Ability to adapt to changing circumstances, utilizing effective conflict resolution skills and building rapport with others.

You say you want a career where you can make a difference - don’t delay and apply today!

The starting salary for this position is $44, per year. This is a unionized position and is covered by the BCGEU / BCFMA collective agreement.

An eligibility list may be established to fill future temporary and permanent vacancies.

We would like to thank all candidates for their interest, however only those being considered for this role will be contacted.