Manager, Business Operations

ChangeMakers is growing. As we continue to take on larger, more complex projects we have identified the need for a Business Operations Manager who can unlock complexity and bring the best of our shared service teams to some of our most ambitious projects.

This is a hybrid role, based in operations but highly integrated with various client facing project teams as needed.

This individual will partner with colleagues across the business to understand and deliver the operational aspects of complex projects, ensuring that key success factors are met on time and within budget.

This role offers the opportunity to make a substantial impact on the operational efficiency and success of significant client projects.

In addition to cross-company operational initiatives and business management.

This role requires strong collaborative skills, an ability to manage and balance multiple demands and a proactive approach to problem-solving.

Our ideal candidate is an effective communicator, who is adaptable, self-starting and process driven, playing a critical role in our growth and evolution.

This is a 12-month contract position with the possibility of being extended and / or brought on as a full-time employee.

Responsibilities

• Learn how our systems, processes, and teams, including People, Finance, Operations and Project Management work.
• Partner with client teams on our most complex projects to ensure effective service delivery from internal functions.
• Understand project deliverables, and how to leverage and connect our internal teams to deliver them.
• Help manage resourcing, and profitability. Contribute to projections and reporting.
• Solve problems, develop, own, and improve processes. Document and share learnings.
• Assist with ad-hoc tasks as needed such as processing expenses, reviewing invoices, and booking travel.
• Communicate and occasionally present to diverse group of stakeholders.

Qualifications

Required :

5-7 Years operations generalist experience, covering Human Resources, Operations, Contracts and / or IT.

Desirable :

• Experience scaling projects, teams, or businesses.
• SOC2, audit and / or risk experience

Skills

• Well-honed interpersonal and communication skills required to work collaboratively with a successful track record in working with stakeholders at all levels;
• Strong financial and business acumen.
• Proven organizational and time management skills.
• Exceptional attention to quality, accuracy, and detail.
• High level of critical and logical thinking, analysis, and reasoning skills to lead operational excellence;
• Business minded recommending strategic solutions to the leadership team;
• Ability to prioritize and effectively deliver on a complex portfolio of work meeting deadlines and budgets, while ensuring high quality work.
• Proven ability to deliver results working independently or within a team environment;
• Competence in computer applications including word processing, spreadsheets, and presentations;
• High level of integrity, confidentiality, and accountability;

More generally, we are looking for someone who :

• Demonstrates a passion for learning, both to improve your skill set as well as develop a better understanding of our clients and our company;
• Is not afraid to roll up their sleeves and do what it takes to bring concepts to life.

We are ChangeMakers : A supercharged brand that formed when Believeco : Partners' reputation advisory Argyle, social impact advisory Castlemain and marketing advisory Believeco united as one business and one team to create a reputation, social impact, and marketing firm.

ChangeMakers is a 400+ person independent reputation management, social impact and marketing firm with offices throughout Canada and in the US.

Our decades of experience in reputation, social impact and marketing have equipped us with a deep comprehension of diverse audiences, enabling us to craft solutions that address multiple needs simultaneously.

This allows us to have multiple perspectives on the challenges and opportunities presented by our clients and partners.

An equitable employer :

ChangeMakers is committed to advancing equity, diversity, and inclusion in all its forms, a commitment that enriches our company culture, the ideas that we generate, and the quality of service that we provide our clients.

We encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and people from other historically marginalized communities.

ChangeMakers is committed to providing employment accommodation under the Human Rights Code and the Accessibility Disabilities Act provincially by providing employment accommodations.

If you are a job applicant with a disability, ChangeMakers will make every effort to accommodate you throughout the recruitment process.

Please inform us if you require any accommodation, and we will work with you to meet your needs.

At ChangeMakers we recognize that the best candidate may not meet all the criteria listed above. We encourage all those interested and with relevant experience to apply even if you don't match the job posting perfectly.

We welcome creative, out-of-the-box thinking, and lived-experience and we strive to provide an environment for best-in-class innovation that quickly and fulsomely meets our clients' needs.