The role involves developing and supporting conversational bots to enhance customer experience in service channels. The team focuses on integrating advanced technology solutions within the organization's contact centers.
Analysts will collaborate with various groups to leverage data for business solutions and enhance model performance. This position plays a crucial role in the ongoing transformation of the company's operations through innovative AI-driven technologies.
Required Qualifications and Skills
A bachelor's degree or technical certificate is required, with a preference for a graduate degree. Candidates must have over four years of experience in data analysis and be proficient in data mining and machine learning techniques.
Experience with conversational bots, speech analysis, and natural language understanding is essential, along with strong verbal and written communication skills in English and French.
Familiarity with analytical tools and the ability to work independently and collaboratively in a dynamic environment are also important.
TD is a leading global financial institution aiming to enrich the lives of customers, communities, and colleagues. The company focuses on impact, growth, and a culture of care, committing to a supportive and inclusive work environment that promotes colleague well-being across physical, financial, social, and mental / emotional pillars.
TD offers a Total Rewards package to support colleagues' well-being and professional growth, embodying a hybrid work model to balance in-person collaboration with remote work flexibility.
They are deeply committed to customer experience and innovation to shape the future of banking while supporting diversity, equity, and inclusion across their workforce.
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