Mortgage specialist Jobs in Montreal, QC

Last updated: 2 days ago

Promoted

Customer Experience Specialist

Linen ChestLaval, Canada

Quick Apply

Show moreLast updated: 21 days ago

Specialist, Quantitative Analysis

CMHCMontreal, QC, CA

CA$83,038.35–CA$103,797.93 yearly

Full-time +1

Show moreLast updated: 2 days ago

Promoted

Marketing Specialist

Thorens Inc.Laval, Qc

CA$65,000.00–CA$85,000.00 yearly

Full-time

Show moreLast updated: 17 days ago

Promoted

Procurement Specialist

freelance.caSaint-Constant, Canada

Show moreLast updated: 30+ days ago

Promoted

Compliance Specialist

Recrute ActionMontreal, Quebec, Canada

CA$45.00–CA$55.00 hourly

Show moreLast updated: 30+ days ago

Promoted

Procurement Specialist

eTeamMontreal, QC, Canada

Full-time

Show moreLast updated: 4 days ago

Mortgage Development Manager (Hybrid)

National BankSaint-Leonard, Quebec

Full-time +2

Show moreLast updated: 30+ days ago

Promoted

Food Safety Specialist

MT TalentMontreal, Ontario

CA$55,000.00–CA$60,000.00 yearly

Permanent

Quick Apply

Show moreLast updated: 30+ days ago

QA Specialist

Evolving WebMontreal, QC, CA

Remote

Full-time

Quick Apply

Show moreLast updated: 4 days ago

Network Specialist

The Mobility HouseMontreal, QC, CA

CA$95,000.00–CA$130,000.00 yearly

Full-time

Quick Apply

Show moreLast updated: 30+ days ago

Promoted

Operations Officer - Montréal 53398

Randstad CanadaMontréal, Quebec, CA

Temporary

Quick Apply

Show moreLast updated: 25 days ago

Promoted

Commercial Real Estate Analyst

Peakhill CapitalMontreal, QC, Canada

Full-time

Show moreLast updated: 4 days ago

Promoted

Integration Specialist

CAEMontreal

CA$38.00–CA$50.00 hourly

Full-time

Show moreLast updated: 30+ days ago

Financial and Mortgage Services Manager

Groupe MontpetitMontréal, Québec, CA

CA$105,000.00–CA$134,000.00 yearly

Full-time +1

Quick Apply

Show moreLast updated: 30+ days ago

Mortgage Specialist

BMOMontreal, QC

CA$60,000.00–CA$125,000.00 yearly

Part-time

Show moreLast updated: 30+ days ago

Residential Mortgage Underwriter, Bilingual / Souscripteur Hypothécaire, Bilingue

Equitable BankMontreal

CA$40,000.00–CA$110,000.00 yearly

Full-time

Show moreLast updated: 30+ days ago

Mobile Mortgage Specialist Assistant

The Toronto-Dominion Bank (Canada)Laval, Québec

Part-time

Show moreLast updated: 30+ days ago

Mortgage Development Manager

NBCSaint-Leonard, Quebec

CA$50,000.00–CA$75,000.00 yearly

Show moreLast updated: 30+ days ago

Commercial Mortgage Administrator, Mortgage Operations (8-month contract)

CMLS FinancialMontreal, Quebec, CAN

CA$50,000.00–CA$70,000.00 yearly

Full-time

Show moreLast updated: 30+ days ago

Mortgage Advisor - Montreal West, QC

ScotiabankMontreal-ouest, QC, CA

CA$40,000.00–CA$110,000.00 yearly

Show moreLast updated: 30+ days ago

Customer Experience Specialist

Linen ChestLaval, Canada

21 days ago

Job type

Quick Apply

Job description

Company Description

Join Our Team as a Customer Experience Specialist!

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in technology, communication, and problem-solving make a real impact? If so, we want you on our team!

As a Customer Experience Specialist , you’ll play a pivotal role in shaping how our customers interact with our brand across digital platforms. From optimizing chatbot operations to managing social media responses, you’ll ensure every touchpoint reflects our commitment to excellence in the retail e-commerce space. This is your chance to make a difference and grow your career in a dynamic and innovative company.

Job Description

What You’ll Do :

1. Chatbot Wizardry :

Keep our chatbot engaging, accurate, and always ready to help by updating workflows and expanding functionality.
Monitor performance metrics and implement improvements based on customer insights.
Collaborate with internal teams to align chatbot features with business goals.

2. Customer Service Platform Champion :

Manage and optimize our customer service platform (e.g., Dixa, Zendesk) for seamless support.

Troubleshoot technical issues and enhance the platform’s usability for the team.

Be the go-to resource for customer service team members needing platform support.

3. Social Media & Online Reputation Guru :

Engage with customers on social media platforms by responding to inquiries and comments promptly and professionally.

Address feedback on review sites like Google, Yelp, and Trustpilot

Escalate complex issues to the appropriate teams and ensure resolutions are achieved.

4. Content Creator Extraordinaire :

Develop and maintain knowledge base articles, chatbot scripts, FAQs, and response templates that align with our brand’s tone.

Keep all content updated to reflect current policies, offerings, and trends.

5. Data-Driven Innovator :

Track key performance metrics for digital platforms and analyze data to identify improvement opportunities.

Provide actionable insights to enhance efficiency, response times, and customer satisfaction.

6. Collaborative Team Player :

Partner with customer service, marketing, and e-commerce teams to ensure digital interactions support broader business goals.

Act as the voice of the customer, sharing feedback to drive service improvements.

Qualifications

What We’re Looking For :

Education :

Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience).

Experience :

2-4 years in customer service, digital communication, or e-commerce support roles.

Hands-on experience with customer service platforms and chatbot tools like Dixa, Zendesk or LiveChat.

Skills :

Strong written communication with impeccable attention to detail in both English and French.

Familiarity with social media management tools like Hootsuite or Sprinklr.

Analytical mindset with the ability to interpret data and recommend solutions.

Key Attributes :

Customer-focused, proactive, and always ready to solve problems.

Resourceful, adaptable and eager to embrace new tools and technologies autonomously.

Collaborative spirit with a drive to work across teams and achieve shared goals.

Additional Information

Why Join Us?

Be part of a team that values innovation, collaboration, and exceptional customer experiences.

Opportunity to grow your career in a supportive and dynamic environment.

Play a key role in shaping how customers interact with a leading brand in the e-commerce space.

If you’re ready to make a real impact and take your career to the next level, apply today to become our Customer Experience Specialist . Let’s create amazing customer experiences together