Client Service Technician - Shipper-Receiver

R10080951 Client Service Technician – Shipper-Receiver (Open)

Location : Cranbrook, BC – 1000 Cranbrook St (057)

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Responsibilities

• Transport, deliver, and install homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle.
• Deliver quality patient care by educating patients on proper use, maintenance, and troubleshooting of the equipment.
• Support team effort by assisting other team members to satisfy internal and external customers.
• Comply with vehicle policies, highway rules, and safety procedures.
• Inspect vehicle before and after use; document inspections; maintain a clean vehicle stocked with PPE, safety equipment, tools, and supplies.
• Meet client needs by delivering products according to schedule.
• Set up homecare equipment at patients' homes; provide training; respond to client requests; conduct technical checks.
• Maintain up-to-date documentation for technical visits, equipment exchanges, deliveries, and pickups.
• Execute preventative maintenance and troubleshoot malfunctions; manage downstream workflow as needed.
• Perform warehouse duties : stocking shelves, shipping / receiving, cleaning and disinfecting equipment.
• Document client care with clear, accurate, timely delivery records.
• Maintain client confidentiality according to policy and regulations.
• Adhere to infection control policies and protocols.
• Continuously improve branch operations; participate in quality improvement activities.
• Comply with certification requirements and recommend actions.
• Provide after‑hour service via on‑call rotation.
• Support remote patient assessment with RRT and other health professionals.
• Collaborate with clinical team to ensure effective product use.
• Contribute to a safe work environment; report unsafe occurrences.
• Ensure correct vehicle loading and unloading in compliance with safety and legislative requirements.
• Other duties as required.

Qualifications

Additional Information

Accommodations are available on request for candidates throughout the selection process.

Individual compensation packages are based on factors unique to each candidate, including skill set, experience, qualification and other job‑related reasons. This is a union position with a wage of $30.40 per hour and opportunities for advancement.

Disclaimer : Please note that job titles listed may differ from internal titles; roles and responsibilities remain consistent.

Seniority level : Entry level | Employment type : Part‑time | Job function : Other | Industry : Health and Human Services.

EEO Statement

We welcome and consider applications from all qualified applicants, regardless of background. We strongly believe a diverse organization fosters innovation and an inclusive workplace.

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