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Quality Assurance Coordinator

Quality Assurance Coordinator

Nature's Touch Inc.Montréal, QC, CAN
30+ days ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

Who Are We

At Nature's Touch, you're not just building a career; you're joining a trailblazing team that believes in the power of collaboration, diversity, and continuous learning.

Since 2004, we've been on a fast-growing journey from a small startup to a global leader in private-label frozen food manufacturing. From our roots in Quebec, we've expanded with modern facilities across North America and a footprint in Australia, Taiwan, and Japan, proudly supplying millions of households worldwide. What drives us is simple : a commitment to quality, innovation, and sustainability.

We're shaping the future of frozen fruit-and we'd love for you to be part of that growth. At Nature's Touch, growth opportunities are everywhere!

Position Overview

The Quality Assurance Coordinator is a hands-on, detail-oriented professional who supports food safety, regulatory compliance, and continuous improvement across departments. Reporting to the QA Manager, this permanent, full-time role is based at our Montreal Plant and operates on the day shift.

Key Responsibilities

Team Support

  • Train, coach, and support QA technicians across all shifts.
  • Ensure consistent execution of QA tasks and coverage during QA Manager absences.
  • Foster a culture of accountability and continuous improvement.

Food Safety Program Ownership

  • Act as the HACCP and SQF practitioner, maintaining and updating food safety plans.
  • Lead annual food safety training for all relevant staff.
  • Ensure compliance with GMP (Good Manufacturing Practices) and GDP (Good Documentation Practices) throughout the plant.

    • Compliance & Certification Management

  • Maintain and enforce standards related to certifications (e.g., SQF, HACCP, organic, kosher).
  • Ensure documentation, specifications, and regulatory requirements are current and consistently followed.
  • Conduct regular floor audits and compliance checks.

    • Risk Detection & Mitigation

  • Proactively identify potential food safety risks and initiate corrective actions.
  • Lead root cause analysis and CAPA (Corrective and Preventive Actions) for deviations, non-conformances, and customer complaints.
  • Document findings and ensure timely resolution and follow-up.

    • Quality Operations Oversight

  • Supervise daily quality inspections and ensure proper execution.
  • Manage the hold and release process for raw materials and finished goods.
  • Monitor and report on quality KPIs and performance metrics.

    • Environmental & Safety Monitoring

  • Lead the environmental monitoring program (e.g., swabbing, pathogen testing).
  • Oversee safety risk controls and ensure plant-wide compliance with safety protocols.

    • Cross-Functional Collaboration

  • Serve as a technical resource for Production, Maintenance, Warehouse, and Corporate teams.
  • Participate in cross-departmental projects to improve food safety systems and culture.
  • Support validation and qualification of new products, equipment, and processes.

    • Audit Management

  • Lead internal and external audits, including preparation, execution, and follow-up.
  • Ensure audit readiness and drive continuous improvement based on audit findings.

    • Communication & Reporting

  • Communicate effectively with all levels of staff, from floor employees to senior management.
  • Act as a mobilizer and reference point for GMP / GDP practices.
  • Contribute to data collection and reporting for continuous improvement initiatives.

    • Additional Duties

  • Support other QA and operational tasks as needed.
  • Participate in strategic initiatives to enhance food safety culture and operational excellence.

    • Requirements

  • University degree in Food Science and Technology or equivalent (e.g., ITA - Institut de Technologie Agroalimentaire).
  • Certification in HACCP or GFSI (required).
  • Minimum of 3 years of relevant experience in food manufacturing, processing, or related industries such as food service, retail and distribution, pharmaceuticals, or CPG-where safety, hygiene, and hazard prevention are critical.
  • Knowledge of BRC, SQF, or FSSC 22000 is considered an asset.
  • Bilingual : English is required for global operations; French is essential for internal communication and compliance in Quebec.
  • Proficiency in Microsoft Office Suite.

    • Key Qualities

  • Highly organized with excellent attention to detail.
  • Strong documentation and record-keeping skills.
  • Ability to follow procedures meticulously and ensure compliance.
  • Strong problem-solving and analytical skills.
  • Effective communication and interpersonal abilities.
  • Strong time management skills to handle multiple priorities and deadlines.
  • Continuous improvement mindset.
  • Demonstrates rigor, autonomy, initiative, and respect for confidentiality.

    • Working Conditions

  • This role is based on-site at the plant (5 days per week).
  • Includes regular floor inspections in a cold environment.
  • Must be able to work in these conditions; appropriate clothing will be provided.

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    Quality Assurance Coordinator • Montréal, QC, CAN

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