Business Intelligence Analyst

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute :

We are seeking a highly motivated and detail-oriented Business Intelligence Analyst to join our Product Line Management (PLM) Business Operations team . This role blends operational excellence in Power BI development with forward-looking capabilities in AI, machine learning, and advanced analytics .

You will design, develop, and manage dashboards and reporting solutions that deliver actionable insights into our business performance. Beyond traditional BI, you will help evolve our analytics approach by leveraging AI / ML methodologies to identify emerging trends, predict outcomes, and support strategic initiatives aimed at driving higher margins, revenue growth, and process efficiency.

The ideal candidate will have a passion for data, proficiency in BI tools, and a curiosity for applying AI / ML to business challenges. You will work collaboratively across multiple teams, ensuring alignment of data definitions, governance practices, and analytics strategies.

The Must Haves :

Business Intelligence Development & Management

• Design, build, and maintain dynamic dashboards and reports using Power BI to deliver insights into revenue, margin, and operational metrics.
• Optimize and administer existing reports, data models, and ETL pipelines to ensure accuracy, scalability, and performance.
• Apply strong problem-solving and critical-thinking skills to identify data challenges and develop effective solutions that improve insights and decision-making.
• Implement best practices for data visualization, usability, and storytelling.

Advanced Analytics & AI / ML Enablement

Cross-Functional Collaboration

Ad Hoc & Strategic Reporting

Data Integrity & Governance

Performance Monitoring & Continuous Improvement

Education

Experience

Technical Proficiencies

Soft Skills

The Nice To Haves :

The annual pay range for this position is $101,300 - $161,900 CAD

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Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.