AVP - Large Loss Appraisal and Vendor Management

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values Care, Commitment, Community, and Confidence.

We're currently looking for an Operational Senior Claims Leader to head up a unit consisting of technical large loss.

Are you passionate about leading people, continuous improvement to make things easier for our people and customers while balancing risk controls in the appraisal space?

Read on!

What you'll do :

Accountable for the leadership of a team of people and the improvement in their performance for the delivery of the business unit outcomes, strategy, and goals.

Create an environment for people to do the best work of their lives & build a stronger team by developing employee’s potential in their current role and for future career aspirations.

Identify and collaborate as a team to improve system conditions that impact the service for our customers, the environment for our people and our financial performance.

Ensure the operational risks Aviva is exposed to because of the team’s output are effectively managed

Identify opportunities to continuously improve through the removal of waste and failure.

Be a role model of our Aviva Values and lead consistently with our leadership culture (People, Business & Innovation)

Communicate effectively with confidence, curiosity, courage and in a collaborative manner creating a clear vision of the outcomes we require and how our people will contribute to achieve those.

Create, re-engineer, optimize, and monitor current and proposed claims standards and best practices, risk and compliance standards, functional training curriculum content and functional IT claims project management

Key Accountabilities :

Oversee quantification team which includes large loss appraisers, review desk evaluators, vendor managers, pricing, and a technical restoration specialist.

This is a leader of leaders role within the Property Claims Department.

Create strategy for increasing technical capability on the team, implement and measure results

Ensure appropriate governance and controls on pricing

Create, engineer, optimize, monitor workflows and risk controls to ensure quantification methods are reaching appropriate financial outcomes

Understanding compliance with standards and best practices, identify where opportunities exist, bring forward suggested solutions, implement and monitor the results

Support and create alignment between the quantification team, other business units and the broader Property & Specialty Department

Create an environment where people can do their best work

Grow and develop a culture of coaching to increase capability across the team

Have an expert understanding of the end-to-end claims experience and use that knowledge to manage vendor performance, oversee the quantification for the attritional and large loss property claims and help your team to troubleshoot issues and act as an escalation point.

Develop and recommend the strategic direction for your department.

Represent your team in senior management discussions, internally and externally.

Have a clear understanding of financial elements of our claims function to ensure we remain financially strong year over year.

Think creatively to develop solutions or identify problems.

Participate as a technical expert in key strategy projects.

What you'll bring :

You have strong technical construction and estimating experience in large loss quantification

You have a post-secondary education and a CIP / FCIP designation.

You have previous leadership experience in the insurance industry.

You have played a key role in the performance management and career development of others.

You have continuous improvement experience or have studied it.

You have excellent communication skills and can engage, advocate and influence others at all levels of the organization.

You are able to manage various projects at the same time.

You are an analytical thinker and can use that ability to gain insight from data to improve the performance of your people You are curious and creative

What you'll get :

Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Exceptional Career Development opportunities.

We’ll support your professional development education.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.

This process applies throughout your career with Aviva Canada.