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Client Rep, Provisioning
Client Rep, ProvisioningTELUS • Ottawa, ON, CA
Client Rep, Provisioning

Client Rep, Provisioning

TELUS • Ottawa, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Overview

Join to apply for the Client Rep, Provisioning role at TELUS

Join our team and be at the forefront of providing cutting-edge security solutions that make a real difference in people\'s lives and businesses.

Responsibilities

  • Collaborating with our skilled technicians to provision and activate cutting-edge alarm panels for new installations and service upgrades
  • Upholding TELUS\'s high standards by meticulously testing equipment, validating account information, and updating zone details before activating monitoring services
  • Managing cellular radio activations for new setups and upgrades, ensuring uninterrupted connectivity
  • Overseeing data updates for our valued commercial clients and complex residential accounts, maintaining accuracy and efficiency

What you\'ll excel at / How you\'ll succeed

  • Provide exceptional support to commercial clients, promptly addressing their requests via various communication channels
  • Efficiently handle inbound calls from technicians to activate monitoring services across residential, small business, and commercial sectors
  • Demonstrate versatility by managing a wide range of clearinghouse providers, including creating, canceling, and updating accounts
  • Guide technicians in the proper setup and configuration of clearinghouse providers, showcasing your technical expertise
  • Maintain impeccable attention to detail while managing daily account updates and participating in data optimization projects
  • What’s in it for you?

    At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package, including benefits and a starting salary of $21 per hour. You can also take advantage of our virtual campus setting with paid training programs, state-of-the-art equipment, e-Lofts, cyber cafes and career development planning to help you grow into exciting roles, including quality coaching, floor support, front-line management, training and IT support. You will receive 2-3 weeks of full-time paid training.

    Qualifications

  • Bilingual (French / English)
  • Knowledge of the Microsoft Office suite
  • Excellent communication skills and ability to understand the caller\'s needs to respond appropriately with actions and / or words
  • Maintain composure, patience and professionalism in challenging situations
  • Ability to adapt your communication style to de-escalate or defuse emotionally charged situations
  • Demonstrated ability to remain open-minded and willing to change opinions based on new information
  • Demonstrated personal accountability to your team and company by respecting the needs and expectations set forth by the schedule
  • Ability to maintain a high level of performance under time constraints and a fast-paced, changing environment
  • Talent to analyze unique situations, utilize problem-solving skills, and provide timely conflict resolution
  • Good judgment, capacity to take initiative and make quick decisions
  • Positive and energetic personality
  • Be willing and able to work various shifts including evenings, weekends and statutory holidays, based on business needs
  • Great-to-have

  • Experience in a security provisioning environment
  • Experience in a call center environment
  • Seniority level

  • Not Applicable
  • Employment type

  • Full-time
  • Job function

  • Management and Manufacturing
  • Industries

  • IT Services and IT Consulting
  • Telecommunications
  • Utilities
  • Referrals increase your chances of interviewing at TELUS by 2x

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    Client • Ottawa, ON, CA

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