Overview
Join to apply for the Client Rep, Provisioning role at TELUS
Join our team and be at the forefront of providing cutting-edge security solutions that make a real difference in people\'s lives and businesses.
Responsibilities
- Collaborating with our skilled technicians to provision and activate cutting-edge alarm panels for new installations and service upgrades
- Upholding TELUS\'s high standards by meticulously testing equipment, validating account information, and updating zone details before activating monitoring services
- Managing cellular radio activations for new setups and upgrades, ensuring uninterrupted connectivity
- Overseeing data updates for our valued commercial clients and complex residential accounts, maintaining accuracy and efficiency
What you\'ll excel at / How you\'ll succeed
Provide exceptional support to commercial clients, promptly addressing their requests via various communication channelsEfficiently handle inbound calls from technicians to activate monitoring services across residential, small business, and commercial sectorsDemonstrate versatility by managing a wide range of clearinghouse providers, including creating, canceling, and updating accountsGuide technicians in the proper setup and configuration of clearinghouse providers, showcasing your technical expertiseMaintain impeccable attention to detail while managing daily account updates and participating in data optimization projectsWhat’s in it for you?
At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package, including benefits and a starting salary of $21 per hour. You can also take advantage of our virtual campus setting with paid training programs, state-of-the-art equipment, e-Lofts, cyber cafes and career development planning to help you grow into exciting roles, including quality coaching, floor support, front-line management, training and IT support. You will receive 2-3 weeks of full-time paid training.
Qualifications
Bilingual (French / English)Knowledge of the Microsoft Office suiteExcellent communication skills and ability to understand the caller\'s needs to respond appropriately with actions and / or wordsMaintain composure, patience and professionalism in challenging situationsAbility to adapt your communication style to de-escalate or defuse emotionally charged situationsDemonstrated ability to remain open-minded and willing to change opinions based on new informationDemonstrated personal accountability to your team and company by respecting the needs and expectations set forth by the scheduleAbility to maintain a high level of performance under time constraints and a fast-paced, changing environmentTalent to analyze unique situations, utilize problem-solving skills, and provide timely conflict resolutionGood judgment, capacity to take initiative and make quick decisionsPositive and energetic personalityBe willing and able to work various shifts including evenings, weekends and statutory holidays, based on business needsGreat-to-have
Experience in a security provisioning environmentExperience in a call center environmentSeniority level
Not ApplicableEmployment type
Full-timeJob function
Management and ManufacturingIndustries
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