Program Assistant

Union / Affiliation : C.U.P.E. Local 3338

Pay range : $2,017.59 to $2,283.96 bi-weekly SFU Department Descr : Faculty of Education - Undergraduate Programs

Position Grade : 7

of openings : 1

Biweekly Hours : 70

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose the essence of SFU is to create and connect knowledge, learning and community for deeper understanding and meaningful impact.

We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Undergraduate Program team supports students, faculty, and instructors in the administration of classes, schedules, student inquiries, and all aspects of enhancing the undergraduate experience.

This position involves working closely with students by answering inquiries, changing grades, and coordinating course changes.

Additionally, this role is heavily involved in collaborating with senior administration on scheduling classes and planning / forecasting future class requirements for all undergraduate and PPS students.

About the Role

Provides administrative, clerical, and secretarial support to the Faculty of Education undergraduate programs offered at Burnaby campus, Surrey campus, Harbour Centre, and external sites.

Provides general information regarding undergraduate programs, courses, activities, and policies and procedures. Analyzes and resolves non-routine student registration and admission problems for both on-campus and external site students.

Responds to students' requests for assistance with grading issues (i.e., grading guidelines, grade appeals, deferrals, extensions, withdrawals, unscheduled course cancellations, and rescheduled exams);

assists students with registering for undergraduate Education courses; and coordinates course changes. Monitors and maintains social media channels and updates the Undergraduate Programs' website.

Provides secretarial support to the Undergraduate Programs Committee (UPC), by preparing and distributing the agenda; recording, transcribing, and distributing minutes;

and uploading minutes on the departmental web page; and reconciles monthly budget expenditures.

To be successful in this role, the candidate must possess excellent customer service skills and be willing to assist students, staff, and instructors via email, phone, or in person.

As the primary point of contact for students, the candidate needs to understand departmental policies, operations, and how to address student inquiries effectively.

Additionally, this role involves managing schedules, so the candidate should be comfortable using Macs, learning new software, and thriving in a fast-paced environment.

Qualifications

High school graduation and one year of post-secondary education or formal program equivalent including training in word processing, spreadsheet, database, and desktop publishing applications.

4 years of related experience. An equivalent combination of formal education, certificate / program of study and experience is acceptable.

• Understanding and working knowledge of university policy and procedures.
• Familiar with etracs, SIMS and working knowledge of Macs.
• Self-starter, ability to work independently without much supervision.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace.

We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338) :

• 3 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members*
• Funding for professional development expenses*
• And more!
• Prorated for part-time employees

Additional Information

For external candidates, the starting salary is the first step of the salary range.