Order Fulfillment Manager

Toys R Us Canada, proud to be Canadian owned and operated, has a full time opportunity for an Order Fulfilment Manager in the Distribution Centre on the :

Day shift (6 : 00a.m. 2 : 30p.m)

We want to bring on someone who values what we value - teamwork, excellence, authenticity, accountability and integrity. In other words, we want you to fit in here.

This is an opportunity for you to take on exciting responsibilities, build on your already strong skill set and help us achieve our goals, in a work environment that is fast-paced, dynamic and fun.

Responsibilities :

• Manage end to end process of the order fulfilment functions, ensuring that customer orders are accurately picked, packed and shipped in a timely manner, ensuring quality and accuracy while adhering to all safety standards.
• Meet daily fulfilment order targets and productivity for the shift.
• Effectively manage the order backlog to ensure SLA’s are met.
• Supervise, direct, coach and train all team members (including temporary workforce).
• Able to resolve problems, audit as needed and identify trends and communicate issues to relevant parties
• Ensure accuracy of all orders picked and packed
• Provide frequent and constructive feedback as required
• Work in conjunction with the Distribution Centre Managers to achieve the highest standards of quality and accuracy.
• Analyze workload and adjust staff accordingly to accomplish departmental goals.
• Provide positive leadership and seek out opportunities to maintain and enhance morale.
• Communicate standards, expectations, goals, changes and policies to all team members (including temporary workforce).
• Partner with agency leads to recruit based on forecasted volume.
• Cross functional work with customer service team, store operations and IT
• Analyze shipping rates and implement cost efficiencies.
• Work with carriers to optimize shipping cost.
• Maintain KPIs to align with labor planning and volume forecasting.
• Maintain and enhance overall team member relations and job satisfaction through effective communication, fair and consistent treatment, respect for the individual, and establishment of clear expectations and accountability.
• Ensure team member safety through education and training, promoting safety awareness and accountability and by promptly addressing potential hazards.
• Comply with Toys R Us Health and Safety policies, procedures and standards and with the OHSA to ensure a culture of safety throughout the organization

Qualifications :

• Post secondary education or relevant experience
• 5 years Supervisory experience in a Fulfilment Centre / Distribution Centre
• Solid communication skills, interpersonal skills, math and problem solving skills and organizational skills
• Proficient in MS Office Word, Excel
• Strong knowledge and understanding of RF technology
• People Management ability to assess skills and manage the work and productivity of others while coaching and developing talent
• Conflict management skills ability to view conflict as an opportunity to find common ground and gain cooperation from all parties.
• Problem solving skills reacts quickly and appropriately to problems; follows up in a timely manner to issues not immediately resolvable;

ties up all loose ends.

• Ability to motivate self and others to accomplish important objectives with facing multiple demands; creates a sense of urgency
• Must have high initiative, integrity and dependability and demonstrate responsible, ethical and honest behavior in all tasks and responsibilities.

Toys R Us is an Equal Opportunity Employer and offers reasonable accommodations to job applicants with disabilities throughout the recruitment process.

Applicants under consideration for employment will be contacted to participate further in the recruitment process. If you are contacted and you require any accommodation in the recruitment process due to a disability, please indicate this and we will work with you to meet your reasonable accessibility needs.