Director of Special Programs

About the client :

Our client is a successful non-profit organization offering support services to those experiencing mental health issues or facing homelessness in the Greater Vancouver Area.

They are looking for a highly personable, compassionate, and team-oriented Director of Special Programs who will oversee the development, implementation, and evaluation of our client’s newly expanded community-based programs and services.

This includes managing program staff, ensuring program alignment with organizational goals, and fostering partnerships with local stakeholders as well as dealing with government officials and professionals.

Due to recent program expansion and immanent future growth, our client is looking for an experienced Director to assist in the development and facilitation of newly added programs.

Under the direction of the Executive Director, the new Director of Special Programs will work with other members of the senior leadership team to support the strategic direction of the organization.

The directors are responsible for all program operations and oversight, community development, program improvement, compliance with regulations, and maintaining high-quality service delivery to participants.

The position requires leadership, strategic planning, and the ability to address the needs of complex and vulnerable populations.

Please note : this is a 9-month contract role which could be extended and may eventually turn into a permanent position depending on company and programs’ progression.

Our client operates a range of day, evening, overnight and 24 / 7 health, housing, and social services programs located primarily in the Metro Vancouver / Lower Mainland area.

This on-site role will be based at our client’s office in Burnaby, BC with the opportunity to occasionally work from home.

The new hire will need to be able to work evenings when needed and be flexible with their time.

Responsibilities :

Creates, develops and provides oversight of the seasonal shelter and additional new temporary programs; engages with community stakeholders in the development multi-disciplinary teams (i.

e. Mental Health and Substance Use programs, Multiple Provincial Health Authorities, BC Housing, partner NPO’s, private stakeholders and business community).

• Works to build a healthy, stable, and welcoming environment for homeless and vulnerable population and help with addressing their goals of permanency, safety, and well-being.
• Supervises / coordinates a multi-disciplinary team and is responsible for personnel matters such as hiring, orientation, training, supervision, and evaluation of staff.
• Works with staff, peers, and volunteers to maintain a safe, positive and no barrier environment for clients who seek our services and are needing shelter, housing, health service navigation and life skills development.
• Develops and monitors administrative and programmatic procedures to facilitate and enhance the delivery of services to clients.
• Ensures that all services are provided using positive and trauma informed care approaches.
• Manages and monitors program budgets.
• Ensures that all contract deliverables for every program under supervision are met.
• Assesses the quality of all services and outcomes of the programs.
• Ensures all report compliance is maintained in a manner that is required by funders (eg HIFIS).
• Writes required reports, renewal applications and monthly statistics in conjunction with the Executive Director and Director of Finance.
• Works with external stakeholders to ensure appropriate placement of clients in housing programs.
• Meets with clients to evaluate quality of service.
• Develops, implements, and modifies programs’ policies according to the needs of the programs and clients’ goals in accordance with Provincial regulations.
• Ensures proper maintenance of all resident case files and programmatic records, including administrative and financial records.
• Oversees the physical environment of all the program sites that fall under the portfolio scope.
• Coordinates all maintenance operations and monitors all necessary repairs to any of the program facilities.
• Partners with external agencies and assists the Executive Director with securing funding for the organization.
• Coordinates purchase of required supplies and ensures inventories are updated regularly.
• Coordinates staff meetings, staff supervision, monthly program resident meetings, and case reviews.

Qualifications :

• Minimum of 2 years demonstrated Director or other senior leadership experience preferably in the non-profit sector.
• Strong communication and organizational skills.
• Master’s degree in Social Work, Health related or equivalent combination of non-profit management experience and education (minimum of 8 years of education and experience in a senior leadership position.
• Ability to develop, revise and oversee individual program budgets.
• Ability to plan and implement program functions and evaluate program outcomes.
• Ability to demonstrate cultural competence with diverse clients and staff.
• Knowledge of residential programming, and residential goals for at risk and vulnerable population.
• Experience in planning and running special events.
• 3+ years of program management / program development experience.
• 5+ years of experience working with vulnerable at-risk population.
• Extensive knowledge of community resources.
• Direct service experience with disadvantaged populations and / or history of employment in customer service required; experience in a multi-service non-profit is a plus.
• Knowledge of appropriate software including Microsoft Word, Excel, and Outlook, and Microsoft PowerPoint.
• Valid driver’s license, access to a personal vehicle, and current automobile insurance.
• Ability to complete Federal and Provincial (Vulnerable Sector Check) background clearances.
• Knowledge of issues related to poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred.
• Strong project management / implementation skills.
• Knowledge and experience with creating community service programs.
• Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team-members, and volunteers.
• Ability to exercise and model good judgment, teamwork, and professionalism, especially in crisis situations with the ability to utilize crisis intervention and de-escalation techniques within the organization’s guidelines.
• Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadline.

Compensation :

• $130,000-140,000 annual base salary.
• Extended health benefits, municipal pension plan, accrued and flexible paid time off.
17 hours ago