Community Natural Foods Customer Engagement Clerks must possess genuine excitement to help our customers. The role is responsible for ensuring customers are served effectively, leave educated on the products within the store, and are provided answers for their questions.
The target is to ensure proper application of Customer Relationship Excellence and maintain high customer satisfaction while growing sales.
WORK PERFORMED
CUSTOMER SERVICE AND ENGAGEMENT
Greet customers and engage with them in accordance with their interest, being attentive to their needs
Communicate with customers with high level of professionalism and with a positive and friendly nature
Address and answer questions about products in all departments, and the natural foods industry
Understand and consistently demonstrate and apply all 6 steps of Customer Relationship Excellence (CRE)
Share stories about our company, products in all departments, vendors and farmers with customers
Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention
Actively promote events and marketing initiatives
Other duties as required
PRODUCT KNOWLEDGE
Develop ongoing knowledge of nutrition, health, wellness, lifestyle and diets broadly and actively share knowledge with customers and team members
Actively participate in all mandatory trainings
Utilize active listening and apply appropriate judgement when advising customers on products which are appropriate for them
Guide customers through their health journey to their best choice
ACTIVE PROMOTION OF PRODUCT
Support ongoing interactive and engaging programs to educate customers on the value of products and services from the store.
Communicate sales and promotions, make sales referrals, cross-sell and introduce new products
Advocacy of brand and core values
Other duties as required
SUPERVISION RECEIVED
Reports to the Customer Engagement Manager; daily supervision provided by Customer Engagement Supervisors; work is reviewed in terms of achievement of daily goals and application of knowledge, skills, abilities and attitude
QUALIFICATIONS
High School diploma preferred
1-2 years retail experience
In depth knowledge of the Natural Foods Industry and its products
Exceptional customer service skills
Proven sales skills
Passion for sharing information and stories of products, services, vendors and experiences
High EQ developed ability to relate with people sensitively, tactfully, diplomatically and professionally at all times
Perceptive and attentive to the needs of others
Friendly, positive attitude and high energy
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
High care for product integrity and proper product handling
Strong organizational skills
Self motivated
High initiative and willingness to communicate concerns directly
Above average Service Orientation
Computer knowledge
Time management skills
High personal ethics and integrity
Ability to work well under pressure
Dependability
ESSENTIAL JOB FUNCTIONS
Stand and walk for extended periods of time.
Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
Benefits : On-site parking
On-site parking
Store discount
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