Senior Application Support Analyst

Job Summary

Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data.

Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

Job Description

What Will You Do?

• Investigate, resolve, and report on medium- to highly complex technical issues requiring business application understanding.
• Work closely with business clients to understand priorities and impact and provide timely and accurate reports to management and end-users on status of critical systems processes and reports.
• Proactively identify and act on emerging issues (and works with Development teams) to resolve them in the short and long term.

Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours.

• Make recommendations on process improvements and enhance system.
• Work on IT Risk deliverables and currency upgrades : eliminate technology vulnerabilities, participate in DR exercises, help in DR planning and design;

interact with various auditors and make sure that applications in our portfolio function according to published RBC IT Risk Standard

Weekly pager rotation and monitoring production jobs

What you need to succeed? (Must have's)

• Understanding of Change / Incident Management procedures
• Experience of Monitor application health after infrastructure / system updates
• Exposure to DevOps tools (Helios / UCD) for deployments
• Working knowledge on OMS updates, understand basic JCL and Zeke
• Working experience in Linux systems and shell scripting.
• Experienced in Disaster Recovery exercise and Archer findings

Nice-to-have

• Strong analytical and communication skills
• Background in Capital Markets or trading highly desired
• Knowledgeable in NPID and Server Compliance
• Microsoft SQL Server Reporting Services

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

LI-HYBRID

LI-POST

Job Skills

Analytical Thinking, Disaster Recovery (DR), Group Problem Solving, Linux, Linux Application, Linux Shell Scripting, System Applications

Additional Job Details

Address :

RBC CENTRE, 155 WELLINGTON ST W : TORONTO

City : TORONTO

TORONTO

Country : Canada

Canada

Work hours / week : 37.5

37.5

Employment Type : Full time

Full time

Platform :

TECHNOLOGY AND OPERATIONS

Job Type : Regular

Regular

Pay Type : Salaried

Salaried

Posted Date : 2024-06-20

2024-06-20

Application Deadline :

2024-07-05

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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