Manager, Solutions Support- 12 Month Contract

Requisition ID : 199874

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Solutions Support contributes to the overall success of Canada Collections by supporting the delivery of regularly scheduled System Maintenance Releases, on demand table change requests and the integration design of new products, services and collection system technologies in compliance with governing regulations, internal policies and procedures.

Is This Role Right for You? In this role, you will :

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Acts as a direct liaison and represents the Collection System to its partners in Technology and Operations.
• Supports the delivery of system enhancements and technology projects that contribute to the delivery and execution of business plans and objectives.
• Facilitates requirements discovery, analysis and solution designs in collaboration with business stakeholders and technology partners.
• Oversees the QAT test execution by reviewing test plans and addressing any outstanding defects.
• Identifies and assesses opportunities to streamline processes or ineffective procedures in the technical and functional design of the Collection System.
• Acts as a subject matter expert and provides consultation services and solutions.
• Maintain the integrity and confidentiality of the Bank and Customer information as set out in Scotiabank's Privacy Code.
• Adhering to regulatory and Internal Bank guidelines as required and maintaining awareness throughout the year. Ensuring compliance to AML (Anti-Money Laundering), KYC (Know Your Customer), and Privacy policies by all team members.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his / her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML / ATF / sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have :

• University Degree in Computer Science, Business Administration, Information Systems or related field is preferred.
• 2+ years of related work experience with a Risk Automated System, Debt Collections Management Software, Change Management Expertise and possesses significant knowledge of Lean Methodologies.
• Strong technical aptitude and System Administration experience in managing complex system design & configuration.
• Strong experience in requirements planning and prioritization including analysis and effort

Location(s) : Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.