The Customer Service Representative is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, ASE schedule and proper scripting. (ASE is our repair management system)
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tags.
Records all communication with customers or insurance partners during the repair process using ASE and selecting the appropriate communication type.
Confirms car rental information and updates ASE with rental car usage information.
Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in ASE.
Education and / or Experience Required
High School Diploma
Minimum : 1 years’ experience in a similar role.
Preferred : 1 year in an auto body or similar work environment including previous customer service experience.
Required Skills / Abilities
Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
Strong attention to detail with a high degree of accuracy.
Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
Other Requirements
Valid driver’s license.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
BASJ
Compensation Details
Salary : $36,000 - $40,000
$36,000 - $40,000
Compensation is commensurate with skill, education and experience.
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for...
Customer Service Representative Agent Work From Home - Remote Online Panelists
No customer service representative agent experience needed. Customer Service Representative Agent Work From Home - Remote Online Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible par...
Customer service Representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...
Overnight Customer Service Representative (Motivator) - Winnipeg Garden City Shopping Centre
CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR). Who is a Customer Service Representative (Motivator)?. Gets first-hand customer information and uses it for improvements in products and services. Superior customer service skills; ability to fully understand and embrace company culture. ...
Remote Customer Service Representative (Manitoba)
We are seeking customer service representatives to support our inbound customer service, sales representatives, help desk, and back-office processing representatives. Listen to customers, understand their needs, and resolve customer issues. Must be customer service oriented (empathetic, responsive, ...
Bilingual Customer Service Representative
Bilingual Customer Service Representatives (CSR) will have the ability to use their customer service skills, technical savvy, and results driven mindset to directly help customers in a clinical setting that utilize. Technical Customer Service Representatives (CSR) will have the ability to use their ...
Customer Services Representative - Aulds Road Branch - Full-time
While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individ...
Customer Service Representative (Bilingual: French / English) Remote
The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/...
Bilingual Customer Service Representative
The Customer Care Representative processes customer orders and responds to customer inquiries over the phone. You have 3 to 5 years of experience in a Customer Service environment interacting with internal and external customers. Join our Remote Customer Care team for a 12 month contract and make an...
Customer Service Representative
Responsibilities: Assist customers with inquiries, requests, and concerns via phone, email, and chat Provide accurate information about our insurance products and services Resolve customer issues efficiently and effectively Maintain detailed records of interactions and transactions Collaborate with ...