Talent.com
Desktop Support level 2
Desktop Support level 2PeopleToGo • Ottawa, Ontario, Canada
Desktop Support level 2

Desktop Support level 2

PeopleToGo • Ottawa, Ontario, Canada
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Responsibilities:

  • Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Handle software installation/support/upgrades
  • Perform deskside support services installing and troubleshooting of hardware, software and network related issues
  • Provide 1st level Help Desk support
  • Perform basic LAN and internetworking related activities
  • Handle bench repairs (depot service) & remedial maintenance
  • Respond/update/close calls from National Dispatch/Call Management Center
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required:

  • Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Have at 1 – 2 years of deskside support experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification
  • May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program
Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.

Create a job alert for this search

Desktop Support level 2 • Ottawa, Ontario, Canada

Similar jobs

Technical Support Analyst

Insight Globalottawa, on, ca
Full-time

To provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access.PACS are image repositor...Show more

 • Promoted

IT Support Specialist

HCLTechottawa, on, ca
Full-time

We are seeking a customer‑focused IT professional to deliver a.Provide high‑quality, in‑person end‑user technical support.Improve end‑user productivity through triage, guidance, training, and pract...Show more

 • Promoted

IT Support Specialist - HCLTech

HCLTechottawa, on, ca
Full-time

We are seeking a customer‑focused IT professional to deliver a.Provide high‑quality, in‑person end‑user technical support.Improve end‑user productivity through triage, guidance, training, and pract...Show more

 • Promoted

Desktop Support, IT

General Dynamics Mission Systems–CanadaOttawa, ON, CA
Full-time

Get AI-powered advice on this job and more exclusive features.This range is provided by General Dynamics Mission Systems–Canada.Your actual pay will be based on your skills and experience — talk wi...Show more

 • Promoted

On-Site IT Support Technician | User & Desktop Expert

Osler, Hoskin & Harcourt LLPOttawa, ON, CA
Full-time

A leading law firm in Canada is seeking an experienced Application Support Technician for its Ottawa office.This role involves providing technical support and troubleshooting for computer systems, ...Show more

 • Promoted

System Administrator level 2

Adecco CanadaOttawa, Ontario, Canada
Full-time +1
Quick Apply

Adecco is currently hiring a System Administrator for a full-time 3-year contract opportunity based in Ottawa, ON.This is a hybrid role requiring a valid Secret level security clearance (mandatory ...Show more

 • Promoted

Help Desk L2 (French, Spanish and English)

The Functionarygatineau, qc, ca
Temporary

Join Our Team: Trilingual Help Desk Level 2 Support (Spanish + English + French) 🌍.Are you passionate about IT support and fluent in Spanish, English and French? We're looking for a.Trilingual Hel...Show more

 • Promoted

Advanced Network Technician: Field & Support

Bell CanadaOttawa, ON, CA
Full-time

A leading telecommunications company seeks a Technician to deliver exceptional customer service across Canada, focusing on network installation, repair, and maintenance.The ideal candidate will pos...Show more

 • Promoted

Weekend SaaS Tech Support (Remote) — Tier 1

Mashreq BankOttawa, ON, CA
Remote
Full-time

A leading technology company is seeking a Remote Weekend Tech Support Specialist to provide first-line technical assistance for their SaaS platforms.This role involves troubleshooting issues, respo...Show more

 • Promoted

Entry-Level Technical Support Specialist – Cybersecurity

BarracudaOttawa
Full-time

A leading cybersecurity company in Ontario is seeking an entry-level computer and networking technician.The role includes troubleshooting customer issues with networking and security products throu...Show more

 • Promoted

Remote POS Support Specialist - Level 1

Ravyx CAOttawa, ON, CA
Remote
Full-time

Une entreprise de technologie recherche un(e) Agent(e) de support technique, niveau 1, pour servir de premier point de contact pour les clients.Ce rôle exige des compétences techniques solides et u...Show more

 • Promoted

Remote Weekend Tech Support – Tier 1 SaaS Troubleshooting

Mashreq BankOttawa, ON, CA
Remote
Full-time

Remote Weekend Tech Support Specialist (Tier 1) to provide first-line technical assistance for our Software-as-a-Service (SaaS) platforms.This role is ideal for individuals who enjoy solving techni...Show more

 • Promoted

Entry-Level Technical Support Specialist

VersatermOttawa, ON, CA
Full-time

Step into a dynamic role as an Entry-Level Technical Support Specialist, handling Tier 1 support for software and network issues.Assist customers in troubleshooting while maintaining a professional...Show more

 • Promoted

Network Support Specialist (Level 2) – NATO Secret Cleared

Maplesoft Group, an SEB CompanyOttawa, ON, CA
Full-time

Job Title: CJWC Network Support Specialist (Level 2) – NATO Secret Cleared.Federal Government Clearance Level Required: NATO Secret Clearance.Maplesoft Group is currently seeking an on‑site CJWC Ne...Show more

 • Promoted

Onsite IT Desktop Support Technician - Ottawa

CompucomOttawa, ON, CA
Full-time

A leading IT managed services provider is seeking a Desktop Technician in Ottawa.The role involves providing on-site Tier 1 and Tier 2 support, troubleshooting hardware and software issues, and man...Show more

 • Promoted

Yardi Support Analyst - Affinity

Affinityottawa, on, ca
Full-time

International Real Estate Firm.On behalf of our client, Affinity is seeking a Yardi Support Analyst to join the Enterprise Solutions team, to meet the support needs of the various business units wi...Show more

 • Promoted

Hybrid Support Engineer for C20 Telecom Platforms – Entry-Level Role

Ribbon Communications Inc.Ottawa, ON, CA
Full-time

Step into the world of telecom as a Hybrid Support Engineer! This entry-level position focuses on optimizing C20 platforms and offers opportunities for career growth in a collaborative environment....Show more

 • Promoted

Bilingual Senior End User Computing (EUC) Support Analyst - Level 2

Canada Mortgage and Housing CorporationOttawa, ON, CA
Full-time +1

Bilingual Senior End User Computing (EUC) Support Analyst - Level 2.Language Skill Levels (Read/Write/Speak):.Our salaries generally range from $73,555.Annual individual performance incentive.Compr...Show more