Clinical Coordinator

Clinical Coordinator - Mental Health Services

Location : Ottawa, ON (On-site)

Salary : $83,000- $98,000, commensurate with experience

Position Summary

The Clinical Coordinator oversees the daily operation, clinical oversight, staffing, and administrative needs of a residential youth mental health program. This includes providing leadership to staff, supervising clinical activities, ensuring program quality, and maintaining compliance with organizational policies and sector standards.

Key Responsibilities

Staff & Program Leadership

Lead recruitment, onboarding, supervision, evaluation, and training of program staff and placement students.

Provide regular individual and group supervision, along with clinical consultation.

Oversee client files and ensure clinical documentation meets agency and sector standards.

Complete annual performance reviews and work plans for assigned team members.

Ensure smooth daily program operations, including scheduling, delegation of tasks, and program consistency.

Facilitate staff meetings, case reviews, and team huddles.

Prepare staff schedules and ensure adequate coverage.

Coordinate program initiatives and project activities as assigned.

Participate in and / or deliver public education sessions regarding youth mental health.

Collaborate with internal programs and external community agencies.

Support quality assurance reviews, program evaluation activities, and research projects when required.

Ensure compliance with organizational policies, health and safety procedures, collective agreements (if applicable), and relevant legislation.

Participate in the on-call rotation.

Coordinate the distribution of program information to families and community partners.

Clinical & Client Services

Oversee case management, treatment planning, and transition plans for youth in care.

Provide direct clinical services when necessary, including assessments, treatment planning, and transition support.

Provide emergency coverage when urgent staffing needs arise.

Ensure completion of incident reports, safety documentation, and follow-up protocols.

Address and follow up on client and family concerns.

Lead client case review meetings and multidisciplinary discussions.

Coordinate referrals and collaborate with community and clinical partners involved in client care.

Oversee risk assessments and ensure that individualized safety plans are implemented and followed.

Administration & Operations

Ensure timely completion of administrative tasks including schedules, shift summaries, payroll submissions, and time-off approvals.

Prepare required reports, statistics, and documentation for leadership and funders.

Maintain accurate and up-to-date electronic and physical records.

Participate in staff selection with Human Resources.

Support budget monitoring and accountability for program expenditures.

Assist with preparations for accreditation, compliance reviews, and inspections.

Manage petty cash, program supplies, and operational inventory.

Oversee maintenance of program facilities and equipment.

Maintain and update program policies and procedures in collaboration with leadership.

Qualifications

Master’s Degree in Social Work or related field, with registration in good standing with a regulatory college authorized to practice the Controlled Act of Psychotherapy.

Minimum 5 years of clinical experience supporting youth with mental health challenges.

Minimum 2 years of supervisory experience in a related mental health or residential treatment setting.

Training or eligibility for certification in clinical supervision through the relevant regulatory college.

Strong leadership skills within an interdisciplinary team environment.

Knowledge of youth mental health systems, community resources, and sector standards.

Strong decision-making, problem-solving, and organizational skills.

Excellent written and verbal communication skills in both English and French.

Ability to work flexible hours, including evenings and on-call responsibilities.

Computer proficiency (e.g., Outlook, PowerPoint).

Access to a vehicle.

Additional Requirements

Vulnerable Sector Check completed within the last six months.

Candidates may be required to complete third-party language assessments.

What We Offer

An opportunity to contribute to deeply meaningful and impactful youth mental health work.

15 days of vacation annually + 1 personal day.

Employer-paid group health benefits.

Pension plan from day one.

A supportive, inclusive team culture with room to innovate.

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