Order Manager

Job Description

Job Description

Salary : $58,000 - $66,000

Are you a pro-active and organized administrative professional, that possess a "can-do" attitude, and has strong critical thinking skills? Are you passionate about providing Peace of Mind? Are you looking to be a part of a growing team and company? If so, we have an exciting opportunity for an Order Manager!

Beacon Lite is one of the top providers of traffic control equipment and services. We are a fast-paced, growing business, with over 60 years of traffic control experience. Locally, we have operations in Ottawa, Gatineau, Kingston, and Sudbury with over 250 employees between our 4 locations.

Beacon Lite has merged with the Universal Group, an industry leader who was recognized as one ofCanadas best-managed companies in 2024, in Traffic Control Personnel , Traffic Management Planning , Traffic supplies , Occupational Health and Safety Training , Landscaping , and Staffing services. We offer an entrepreneurial environment with opportunities for job advancement and continued education.

Position Overview :

The Order Manager is the primary point of contact for new and existing clients. This role is responsible for managing client relationships, coordinating order intake, issuing quotes, and ensuring seamless execution of traffic control services and equipment rentals.

The role blends client care, inside sales, and operational coordination, ensuring clients receive accurate guidance, timely service, and effective traffic control solutions while supporting business growth and operational efficiency.

For greater clarity, this role's primary objective is to behave in a reception / client service capacity, with invoicing / data entry and other administrative functions as it relates to the order management process.

What you will be responsible for :

Client Relationship Management

• Serve as the first point of contact for all client interactions (phone, email, walk-ins)
• Build and maintain strong, long-term client relationships by understanding job requirements and service needs
• Act as a trusted advisor by providing guidance on traffic control solutions aligned with client objectives
• Maintain regular contact with existing and potential clients to support retention and growth
• Resolve client inquiries and issues promptly with professionalism and urgency

Sales, Quotes & Order Intake

Client Growth & Business Development

Safety & Compliance

What you get from us :

What we need from you :

Why Universal Group?

The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being Passionate, Authentic, and Driven in everything we do and in every decision we make every day. They are the fabric of who we are and, without question, the reason for our success and continued growth.

The safety of our team members and the public drives us daily.

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labour, and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

For more information about the company, please visit ourIndeed Profile!

The Universal Group does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.

Our Commitment to Diversity

The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Apply today; we cant wait to hear from you. Come grow with us!

APPLY NOW

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