Sr Program Manager

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most.

Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology.

We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.

If you are interested in being a part of this, consider applying for the following opportunity :

Rogers is currently looking for a Senior Program Manager, as part of the IT Team. The primary focus of this position is to successfully manage the planning and execution of a wide range of IT Programs and Projects related to Service Management, Cloud, Lifecycle Management and other technical and business strategies within a team responsible for public and private cloud, Operational Support Systems and Service Management.

What you will be doing :

• Manage the Implementation Planning, Execution and Closure of Technology Programs / Projects dealing with the introduction of new services, lifecycle changes of existing services, new platforms, capacity augmentations, software & hardware upgrades, optimization, and redundancy enhancements.
• Based on the Technology Program requirements, identify & govern overall scope, deliverables, and interdependencies to deliver on the Program objectives and kpis.
• Define Program governance, build appropriate materials and lead sessions with various levels of leadership and drive conclusions and results related to progress, blockers, project financials, issues, risks, and containment plans.
• Collaborate with Vendors, establish integrated plans and ensure all deliverables are on time.
• Perform quality progress reporting for programs ensuring quality is incorporated into all project deliverables, including the final solution.
• Create and manage program communication plans to ensure all stakeholders and project resources are aligned to program level goals and objectives.
• Build relationships with stakeholders, collaborate on the plans and deliverables while managing expectations.
• Lead and mentor Project Managers to achieve overall Business objectives and targets.
• Identify obstacles and conflicts and ensure the project team produces workable solutions, escalating issues as appropriate to keep the Program schedules on track.
• Manage relationships with third party system integrators and vendors assisting with delivery and support for Rogers Technology / Engineering systems and associated services.
• Adhere to the Rogers delivery methodology and practices.
• Conduct Lessons Learned continuously through the program and incorporate learnings to improve delivery effectiveness.
• Establish Program / Project plans and schedules in compliance with Rogers Technology / Engineering specifications and collaborate with Procurement to oversee the tendering and awarding of system integrator / vendor statements of work as required.
• Govern all activities related to Roger’s acceptance of deliverables.

What you have :

• Post-Secondary degree in Engineering, Computer Science, or other related technical discipline.
• 8+ years of experience managing large / complex technical projects preferably in the Telecommunications industry.
• Possess strong negotiation, influencing, relationship management, communication, and Business writing skills.
• PMP Certified professional that is well versed in Project Management methodologies & concepts and having a minimum of 3 years of experience in a Program Management capacity.
• In-depth knowledge and experience in Service Management and working with ServiceNow.
• Ability to develop, track and monitor the execution of large complex Programs / Projects simultaneously in a fluid fast paced environment.

Knowledge of Agile Project Management practices is an added asset.

• Proven experience managing vendor partners, third party solution implementations and contractor resourcing and maintaining program momentum in a dynamic environment.
• Strategic thinker who can make decisions and plan, develop, and implement innovative solutions even with limited information.
• A highly motivated, collaborative individual with strong leadership, organizational, multitasking, troubleshooting and conflict resolution skills.
• Advanced skills in MS Office suite, PowerPoint, SharePoint, BI tools and proficient in the use of Project Management tools such as ServiceNow PPM, MS Project & Jira.

Schedule : Full time

Shift : Day

Length of Contract : No Selection

Work Location : Barlow 2400 32 Ave NE (7789), Calgary, AB

Travel Requirements : Up to 10%

Posting Category / Function : Technology & Information Technology

Requisition ID : 311538