Technical Illustrator / Visio Stencil Specialist

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ciena is seeking a skilled and detail-oriented Technical Illustrator / Visio Stencil Specialist to join our team. This role is pivotal in creating and maintaining a comprehensive library of accurate Visio stencils representing Ciena's cutting-edge portfolio of telecommunications equipment. These stencils serve as essential tools for internal teams and external partners, enabling the creation of network diagrams, documentation, and proposals.

How You Will Contribute:

• Develop and maintain a comprehensive library of Visio stencils for Ciena’s optical, routing, and switching equipment, ensuring physical and logical representations are accurate.
• Ensure stencils reflect the latest product specifications, including dimensions, visual characteristics, and metadata/descriptive properties.
• Apply a consistent visual style aligned with Ciena’s branding across all Visio stencils.
• Publish and maintain a comprehensive index of Ciena Visio stencils in line with Product Content Development team practices.
• Follow standardized processes for stencil creation, review, and approval to ensure quality and consistency.
• Collaborate with cross-functional teams, including Design, Product Line Management, Sales Engineering, Customer Support, and Marketing.
• Manage interactions with external Visio stencil producers, including reviews, iterations, and purchase orders.

The Must Haves:

• Minimum of 3+ years of experience in technical illustration, preferably focused on telecommunications or networking equipment.
• Proven expertise in creating and maintaining Microsoft Visio stencils, including advanced features such as shapes, collections, metadata, snap points, and VBA macros.
• Strong understanding of telecommunications networking concepts and equipment.
• Ability to interpret technical documentation, engineering drawings, and product specifications.
• Proficiency in Microsoft Excel and macros.
• Exceptional attention to detail and accuracy.
• Professional experience as a content librarian.

Nice to Haves:

• Experience with SVG software (e.g., Adobe Illustrator).
• Familiarity with 3D modeling and CAD tools (e.g., AutoCAD, Creo).
• Proficiency in developing structured technical documentation (e.g., DITA XML).
• Knowledge of Generative AI use cases and metadata for producing AI-ready content.
• Experience with PowerShell scripting or Python programming to build automation solutions.
• Ability to adapt to change in a fast-paced environment.
• Excellent communication, collaboration, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Effective organizational and time management skills.

Pay Range:

$71,900.00 - $114,900.00 CAD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.