Director – Client Relationships & Client Experience OttawaGroupe ABS • Ottawa, Ontario, Canada

Director – Client Relationships & Client Experience Ottawa

Groupe ABS • Ottawa, Ontario, Canada

6 days ago

Job type

Full-time

Job description

Job summary

The Director Client Relationships & Client Experience is responsible for business development client retention and strategic account management within the assigned territory with a primary focus on the Ottawa and Eastern Ontario market.

This role plays a central part in expanding Groupe ABSs market presence in Ontario developing long-term relationships with public and private sector clients and positioning the firm as a trusted technical partner in geotechnical environmental materials testing and related engineering services.

The incumbent acts as a key point of contact for strategic clients proactively identifies and drives new business opportunities supports proposal development and contributes to the overall quality of the client experience. The role also includes involvement in accounts receivable follow-up and dispute resolution in collaboration with internal technical and management teams.

Responsabilities :

Business Development & Market Growth

Lead business development efforts in the Ottawa and Eastern Ontario region with a strong focus on public sector infrastructure real estate development transportation and industrial projects;
Identify pursue and develop new client relationships and business opportunities from early-stage prospecting through contract award;
Maintain active intelligence on upcoming construction projects tenders and procurement opportunities across relevant markets;
Evaluate and recommend opportunities for new markets services and technical capabilities aligned with Groupe ABSs strategic objectives in Ontario;
Represent Groupe ABS at industry events conferences professional associations and networking activities to strengthen brand visibility and credibility in the region.

Client Relationships & Experience

Act as primary relationship manager for selected strategic clients in Ontario;

Ensure a high-quality consistent and professional client experience across all service lines;

Participate in the assessment of client satisfaction and contribute to the implementation of improvement initiatives when required;

Collaborate closely with technical directors and project managers to align client expectations with scope schedule budget and deliverables.

Proposal Development & Internal Coordination

Contribute to the development coordination and presentation of proposals including defining strategy value proposition and client messaging;

Foster strong collaboration and synergy between Groupe ABSs various technical disciplines and offices to support cross-selling and integrated service offerings;

Support internal teams by sharing market intelligence client feedback and competitive insights.

Leadership Support & Risk Management

Act as a mentor to technical staff by supporting the development of client-facing communication and relationship management skills;

Stay informed of any potential project issues or disputes (budget schedule scope or quality) and coordinate with relevant technical directors to identify and propose optimal solutions;

Participate as needed in accounts receivable follow-up and dispute resolution in collaboration with finance and management.

Other

Perform any other related duties required to support business development and client relationship objectives.

QUALIFICATIONS & EXPERIENCE

Bachelors degree in Engineering Geology or a related technical discipline;

Minimum of five (5) years of experience in professional services preferably in engineering consulting or a related technical environment;

Demonstrated experience in business development client relationship management or strategic account management;

Strong understanding of the Ontario consulting engineering market particularly in the Ottawa / Eastern Ontario region (an asset);

Excellent interpersonal communication planning and organizational skills with the ability to manage multiple priorities simultaneously;

Ability to quickly develop a solid understanding of Groupe ABSs services and technical capabilities;

Collaborative mindset with the ability to influence and mobilize multidisciplinary teams;

Strong client-service orientation and high professional ethics;

Excellent problem-solving skills and sound judgment;

Strong analytical and writing skills;

Proficiency in English required; bilingualism (English / French) considered an asset.

ABS Advantages :

Flexible schedule;

Va rious shifts available (day evening weekend) with eligible incentive;

Competitive salary and possibility for overtime;

Benefits from day 1 (group insurance RRSP virtual medicine available 24 / 7 EAP);

Deferred Profit Sharing Plan (DPSP);

Recognition : any time is a good time to celebrate!

Several committees in place for social activities!

Work in a dynamic team-oriented environment!

Please note that the use of the masculine gender is used without any discrimination and solely for the purpose of simplifying the text

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1

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Director Client Relationships Client Experience Ottawa • Ottawa, Ontario, Canada

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